Kiana Ortilla
Anchorage,AK
Summary
Skilled Customer Service associate with a background in ensuring high-quality customer interactions and resolving complex customer complaints. Strengths include problem-solving capabilities, strong time-management skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
5
5
years of professional experience
Work History
Social Services Associate
State of Alaska
Anchorage, AK
08.2024 - Current
- Ensured compliance with company safety regulations at all times while on the job.
- Provided crisis intervention services to individuals experiencing emotional distress or mental health issues.
- Assisted clients in locating resources for housing, medical care, employment, and other basic needs.
- Conducted assessments of clients' needs and developed individualized service plans.
- Participated in quality assurance processes by reviewing client files and evaluating performance metrics.
Children and Youth Services Intern
North Slope Borough
Barrow, AK
05.2023 - 08.2023
- Monitored youth behavior during program activities to ensure safety.
- Assisted in developing and implementing recreational programs for youth of all ages.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Organized educational events, workshops, and seminars for youth participants.
- Provided support to counselors and supervisors as needed.
Central Office Intern
North Slope Borough School District
Barrow, AK
12.2022 - 01.2023
- Coordinated staff travel arrangements and prepared itineraries.
- Worked with team members to promote great customer service and pleasant work environment.
- Created status reports on operational activities.
- Supported various program activities, assisting with administrative tasks.
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Public Works - College Intern
North Slope Borough School District
Barrow, AK
05.2020 - 08.2021
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Tracked inventory of cleaning products and materials to maintain optimum supply levels.
- Handled maintenance and repair demands by preparing schedules and delegating assignments to team members.
Education
Bachelor of Science - Psychology
University of Alaska Anchorage
Anchorage, AK05-2025
Skills
- Telephone etiquette
- Microsoft Applications
- Records administration
- Team collaboration
- Quality control
- Document editing
- Customer service
- Time management discipline
- Safe practice enforcement
Timeline
Social Services Associate
State of Alaska
08.2024 - Current
Children and Youth Services Intern
North Slope Borough
05.2023 - 08.2023
Central Office Intern
North Slope Borough School District
12.2022 - 01.2023
Public Works - College Intern
North Slope Borough School District
05.2020 - 08.2021
Bachelor of Science - Psychology
University of Alaska Anchorage
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