Sandy Ramirez

Reviews evaluate and monitors tasks assigned by navigating sensitive, high-stakes and urgent case reviews evaluate each individual case to establish eligibility for benefits, support assist and resolve problems within unit and other staffs conducts extensive interviews and recertification for clients requesting benefits ensuring to follow Allstate guidelines help assist clients to enroll in individual to private healthcare plans listed under the California healthcare exchange reviews maintains and prepares all client caseloads for scanning and processing make entries into the Casa system solve any data related problems when cases are not in compliance, attend trainings, and work group meetings reviews daily tasks, and assignments to ensure emergent issues are handled results complaints from the public, including applicant or client representatives of public and private entities confer with management and Supervisor when needed implements performance, standards, and procedures to ensure and maintain workflow complete assigned daily tasks organized workloads to ensure documents are completed and scanned within strict timelines, understand and accurately follow complex instructions and procedures to ensure eligibility is granted accurately, gather records and evaluate information to determine eligibility for public assistance programs, effectively interviews, people in difficult circumstances of deprivation and emotional distress to elect personal and financial information.