Matthew Calhoun
IT Support Specialist
Wausau,WI
Summary
Skilled IT Support Specialist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Strong written and oral communication skills resulting in knowledgeable, satisfied customers.
Overview
12
12
Personal experience with technology
2
2
Years of professional IT experience
Work History
IT Support Specialist
Schuette Metals
Rothschild, WI
08.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Promoted efficiency among departments with prompt resolution of system issues.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Translated complex technical issues into digestible language for non-technical users.
IT Support Specialist
Merrill Steel
Schofield, WI
06.2021 - 07.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered internal employees training to reduce frustration and improve employee satisfaction.
- Managed backup and recovery of data assets to safeguard system availability.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Documented support interactions for future reference.
Paint Prepper
Merrill Steel
Schofield, WI
05.2020 - 06.2021
- Assisted paint team with staying on track for scheduled deliveries by quickly completing work.
- Helped painters blend paint to match specifications.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Filled hoppers, reservoirs and pans with material used to coat, paint or spray using conveyors or pails.
- Executed work orders for painting team as part of larger project schedule.
Production Worker
Wausau Supply Co.
Schofield, WI
10.2019 - 04.2020
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Adjusted machines to increase productivity for runs.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Assembled products according to changing daily work orders and specific customer needs.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
Order Picker Operator
Eastbay
Wausau, WI
10.2018 - 10.2019
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Stocked shelves, racks and cases with new or transferred merchandise.
Line Cook
Panera Bread
Wausau, WI
08.2017 - 10.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
09.2013 - 06.2017
Skills
Technical issues analysis
Software diagnosis
Desktop support
Hardware upgrades
Operating system management
Backup and recovery
Ticket support system management
Windows 11 / 10 / 7
Additional Information
Looking for a long-term position with a knowledgeable and welcoming team to further develop my career. Goals moving forward include, but are no limiting to, acquiring industry-standard IT certifications: A+, Security+, Network+. Lifelong learner; very passionate about education and strengthening education independently of work requirements. Willing and ready to take on difficult tasks and assignments outside scope of current knowledge level in order to enable organic growth and learning within position.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist - Schuette Metals
08.2022 - Current
IT Support Specialist - Merrill Steel
06.2021 - 07.2022
Paint Prepper - Merrill Steel
05.2020 - 06.2021
Production Worker - Wausau Supply Co.
10.2019 - 04.2020
Order Picker Operator - Eastbay
10.2018 - 10.2019
Line Cook - Panera Bread
08.2017 - 10.2018
Merrill High School - High School Diploma,
09.2013 - 06.2017