MATTHEW KRAUS
Erie,PA
Summary
Dependable and organized Service Coordinator with 15 years of experience supporting clients of Mental Health programs. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Hardworking and level-headed in addressing diverse problems. Culturally sensitive.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Substance Abuse Specialist, Service Coordinator
Stairways Behavioral Health
Erie, PA
08.2018 - Current
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Ensured accurate record-keeping and compliance with government regulations and agency guidelines to support client care.
- Performed client assessments and developed treatment plans.
- Devised and enhanced treatment strategies to promote continued progress.
- Provided individualized counseling services to clients addressing mental illness and substance abuse, fostering their personal growth.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed and refined treatment strategies that facilitated client progress and engagement in their recovery journey.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Blended Case Manager
Lakeshore Community Services
Erie, PA
09.2014 - 08.2018
- Managed caseload of more than 20 clients.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Coordinated support services and facilitated communication among social workers, therapists, hospital staff, and patients to enhance care delivery.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Educated patients and families on treatment options and external care approaches, optimizing resource utilization in the hospital.
- Worked with different disciplines to provide cohesive care to patients.
- Assisted patients with their care needs receive appropriate, high-quality care with reasonable results.
- Collaborated with physicians, social workers, activity therapists, nutritionists, and case managers to create and execute individualized care plans, documenting interactions and interventions in electronic charting systems.
Direct Support Professional II
Lakeshore Community Services
Erie, PA
06.2011 - 09.2014
- Assisted disabled clients to support independence and well-being.
- Assisted disabled clients in achieving independence and enhancing overall well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands and household chores.
- Administered medication following physician's instructions.
- Supervised daily activities while collaborating with staff to ensure comprehensive support.
- Administered medication as directed by physician.
- Prepared nutritious meals for clients to promote healthy eating habits. and assisted patients with eating tasks to support healthy nutrition.
- Maintained clean, safe and well-organized patient environment.
- Maintained household of 3 clients.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Built and maintained rapport with clients and families to foster trusting caregiver relationships.
Education
Bachelor of Arts - Criminal Justice
Gannon University
109 University Square Erie, PA 1654106-2013
High School Diploma -
Cathedral Preparatory School
225 W. 9th St. Erie, Pa 1650106-2009
Skills
- Crisis Intervention
- Community Mental Health Programs
- Outcome Evaluation
- Goal Development
- Client Management Systems
- Record Accuracy
- Client Progress Reporting
- Case documentation
- Safety and Risk Assessments
- HIPAA Requirements
- Multidisciplinary Collaboration
- Confidentiality
Certification
Certified Alcohol and Drug Counselor (CADC)
Pennsylvania Certification Board | Issued: 09/2024
Certification Number: 20837
Compassionate and CADC-certified Counselor with over 2 years of experience providing evidence-based substance use disorder treatment and clinical case management.
Certified Emergency Medical Technician (EMT)
Pennsylvania Department of Health | Issued: 07/2011
Certification Number: 163411
Trained in rapid patient assessment, BLS interventions, and maintaining calm under high-pressure scenarios.
Timeline
Substance Abuse Specialist, Service Coordinator
Stairways Behavioral Health
08.2018 - Current
Blended Case Manager
Lakeshore Community Services
09.2014 - 08.2018
Direct Support Professional II
Lakeshore Community Services
06.2011 - 09.2014
Bachelor of Arts - Criminal Justice
Gannon University
High School Diploma -
Cathedral Preparatory School