Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew L. Shrewsbury

Orlando,FL

Summary

Ability to work in highly regulated industries- 5+ years in the cannabis industry.

Proclivity for electronics and technology, strong musical and sound background, interpersonal skills, positive can-do attitude, organized, quick-learner, dependable, loyal, respectful and kind.

Overview

11
11
years of professional experience

Work History

Ride Operator

SeaWorld Parks & Resorts
12.2023 - Current
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.

Bar Back / Host

Permanent Vacation Tiki Bar
08.2023 - 09.2023
  • Enhanced customer satisfaction by efficiently restocking bar supplies and maintaining a clean workspace.
  • Assisted bartenders with timely drink preparation for improved service speed and guest experience.
  • Increased bartender efficiency by quickly cleaning and resetting glassware during peak hours.
  • Contributed to a positive work environment through effective communication and teamwork with fellow staff members.
  • Greeted, seated, and oriented customers to bar etiquette.

Owner, Designer and Manufacturer of Handmade Items

The Captain's Omen/Necron Brand/The Gods LLC
01.2019 - 08.2023
  • Designed, manufactured, and marketed a variety of handmade items including ceramics, toys, and jewelry.
  • Implemented efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.


Manager

Symphony Extracts
08.2017 - 02.2018
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Launched new products and services with thorough market research, leading to increased revenue growth.

Manager

Natural Remedies Dba/ Concentrate Remedies
07.2016 - 02.2017
  • Hired and managed an extraction/packaging team.
  • Handled staff scheduling.
  • Trained staff on State guidelines and regulations.
  • Inventoried, tracked, and submitted product for State-mandated testing.
  • Strong client and customer interaction

Manager

Skinny Pineapple Dba The Farm, Root Organic
05.2013 - 05.2016
  • Ensured proper sanitary conditions in working with cannabis and cannabis-infused products.
  • Maintained accurate weight and uniform appearance to all pre-packaged products.
  • CO2 extraction using a closed-loop system.
  • Trained staff on proper handling and care procedures.
  • Designed, built, and operated an ice-water hash division.
  • Wrote SOPs, interfaced with the health and fire departments to ensure safety regulations were followed.


Education

Associate of Science - Recording Arts

Full Sail Real World Education
Winter Park, FL
10.2005

GED -

Gwinnett Technical College
Lawrenceville
08.2003

Skills

  • Customer Service
  • Product and Service Knowledge
  • Critical Thinking
  • Attention to Detail

Timeline

Ride Operator

SeaWorld Parks & Resorts
12.2023 - Current

Bar Back / Host

Permanent Vacation Tiki Bar
08.2023 - 09.2023

Owner, Designer and Manufacturer of Handmade Items

The Captain's Omen/Necron Brand/The Gods LLC
01.2019 - 08.2023

Manager

Symphony Extracts
08.2017 - 02.2018

Manager

Natural Remedies Dba/ Concentrate Remedies
07.2016 - 02.2017

Manager

Skinny Pineapple Dba The Farm, Root Organic
05.2013 - 05.2016

Associate of Science - Recording Arts

Full Sail Real World Education

GED -

Gwinnett Technical College

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Matthew L. Shrewsbury