Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Matt Norris
Henniker,NH
Work Preference
Overview
2
2
Certification
10
10
years of professional experience
Work History
Business Architecture Specialist
Accenture
11.2024 - Current
- Retained position after acquisition by Accenture, functioning as principal product owner for Navisite’s Salesforce and sales-tech platforms and overseeing transition to Accenture’s internal systems governance standards and business process frameworks.
Salesforce Manager
Navisite (acquired by Accenture, November 2024)
03.2020 - 11.2024
- Serve as the principal product owner for a 350+ user Salesforce Sales Cloud environment and the broader sales‑enablement tool stack.
- Devised and deployed an enterprise‑level Salesforce master data management strategy, driving a 90% decrease in inaccurate account, lead, and contact records and strengthening overall data governance.
- Optimized Sales Cloud’s security model and platform stability by implementing Azure AD SSO/MFA and Microsoft Defender integrations, and driving company‑wide preparedness for Salesforce release schedules.
- Designed and launched a suite of custom Salesforce applications, including an account planning tool honored with a second‑place innovation award at the Demandbase Smart Awards.
- Led collaboration with SMEs to deliver 60+ service‑portfolio training sessions across sales, solution architecture, and business development, converting these into modular LMS curricula that strengthened new‑hire onboarding and unified training for acquired organizations.
Sales Operations Analyst (CRM)
Aspen Technology
07.2017 - 12.2019
- Developed over 100 technical specifications and UAT test assets to introduce new Salesforce Sales Cloud features, automate workflows, and strengthen core business processes.
- Acted as the primary owner of Salesforce Sales Cloud onboarding and support across a 700+ user ecosystem, managing issue intake, documenting system defects, and capturing requirements for new features and process improvements.
- Supported global field operations by maintaining Salesforce dashboards and reports while leading data cleansing, deduplication, and master data management efforts to strengthen data integrity and operational reliability.
Sales Operations Analyst
Insulet Corporation
07.2016 - 07.2017
- Developed and maintained cutting-edge sales forecasting models to effectively support US Sales organization and FP&A teams
- Supervised change requests for the US Sales and Customer Care teams in the Salesforce Sales Cloud and Service Cloud platforms
- Orchestrated the commissions process for the US Sales and Clinical Care organizations, ensuring accuracy and alignment with company goals
Education
Bachelor of Arts - Economics, Minor in Business Administration
American University
Washington, DC, United States05-2016
Skills
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Validity DemandTools
- Demandbase Data Integrity
- Demandbase Sales Intelligence
- LinkedIn Navigator
- DealHub CPQ
- Microsoft Office
- Lessonly (LMS)
- Spekit (LMS)
- ZoomInfo Sales
Certification
- Salesforce Certified Platform App Builder - Salesforce - 01/2023
- Salesforce Certified Platfrom Administrator - Salesforce - 08/2021
Awards and Recognition
- The Impact Award - Demandbase - Earned second place recognition in the innovation category by Sales Intelligence firm Demandbase for successfully developing a customized Salesforce Account Plan generation application for Navisite
- The So Much Good Award - Navisite - Received consecutive CEO nominations and secured runner‑up honors for Navisite's premier company‑wide award recognizing outstanding contributions to the go‑to‑market strategy.
- The Sales All Hands Award - Navisite - Received four SVP commendations for partnering with multiple departments to deliver impactful Salesforce projects that enhanced workflows and operational efficiency.
- Navisite/Accenture - Consistently earned the top performance rating for three consecutive years, reflecting sustained impact across Salesforce platform ownership and cross‑functional initiatives.
Timeline
Business Architecture Specialist
Accenture
11.2024 - Current
Salesforce Manager
Navisite (acquired by Accenture, November 2024)
03.2020 - 11.2024
Sales Operations Analyst (CRM)
Aspen Technology
07.2017 - 12.2019
Sales Operations Analyst
Insulet Corporation
07.2016 - 07.2017
Bachelor of Arts - Economics, Minor in Business Administration
American University