Matthew Keone
Houston,TX
Summary
Resourceful management professional offers history of
success coordinating and monitoring operations across
various departments. Focused on streamlining operations to
decrease costs and promote organizational enhancements.
Talent for finding optimal solutions to diverse challenges
and motivating team members to meet and exceed
company goals.
Overview
26
26
years of professional experience
Work History
IAH SOC Operations Manager
United Airlines
07.2022 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Manager-Operations Control
United Airlines
07.2011 - 07.2021
- Operation – Gate Control Provide consistent, ongoing
strategic gate planning communication and operational
updates with all departments, service partners and
external agencies. - Primary liaison with NOC Dispatch and Ops Managers
regarding real time updates to the Hub schedule. - Responsible for supporting the station safety culture
through strategic communication. - Responsible for coordinating analysis and communication
of field conditions during irregular operations. - Responsible for pe-planning next day flight gating to
follow designed flight schedule and for coordinating
irregular flight schedule activities. - Responsible for partnering with local station and
schedule planning in developing future flight schedules. - Fluent with GATE manager, Security check, PASSUR,
AeroBahn, FOMS, Shares, ARMP, GUI, and TOCS systems.
Aircraft Router
Continental Airlines
02.2011 - 07.2011
- Responsible for flight assignments to all aircraft tail numbers to ensure proper configurations are sent to
correct destinations to accommodate passenger loads to
ensure maximum profitability. - Responsible for making aircraft swaps to assist in
operational recovery and help with gate changes to
eliminate gate to gate movement which removes
customer service personnel, passenger service or ramp,
from assisting other flights.
SOCC Duty Manager/Ops Director
Continental Micronesia
02.2006 - 02.2011
- Responsibility of coordinating the efforts of all company
divisions in order to maintain the integrity of the
published schedule. - Acted as liaison between the operational divisions and
corporate officers, maintained the flow of information
between the SOCC and other company divisions such as
Marketing, Flight Operations, Corporate
Communications, Customer Service, Scheduling, etc. - Maintained a comprehensive log of the operation and be
able to immediately brief senior management as to the
current operating situation and discuss any decisions or
actions of SOCC. - Due to reduction in force, absorbed all duties for Hub
controller, FLIFO analyst, CSC coordinator:
responsibilities absorbed are: seat blocking for FTRs,
IROs, 5th F/A. - Responsible for flight log of daily flight activity for bin
clearance, passenger boarding and door closure with log
of interface of personnel. - Responsible for meal ordering for total of 48 hours, must
be sufficient for gate manager system for aircraft
parking and gating to eliminate gate/customer delays
whether terminating or connecting, Fleeting of
aircrafts/flights including Cape Air, conducting irregular
flight operation notifications to all necessary
departments involving the flight operations. - Maintained fumigated aircraft certificates and ensure
that all aircrafts are fumigated and ready for operation
into stations requiring. - Routed and utilized ARMP to conduct aircrafts swaps for
hangar inputs and seating changes for unexpected
Aircraft Weight and Balance Specialist
Continental Micronesia
01.2000 - 02.2006
- Responsible for the assigned aircrafts weight and
balance, including proper distribution of cargo load in
belly, along with passenger spread onboard. - Also, balancing of fuel distribution center and wing
tanks, producing pilots performance data, ensuring
proper/listed articles are loaded, and loaded in assigned
compartments onboard the aircraft.
Ramp-International Service Coordinator
Continental Micronesia
11.1997 - 12.1999
- Lead agent for ramp pad operations for the download
and upload of all cargo, mail, baggage, and quikpaks
onboard aircraft for movement. - Responsible for gate area cleanliness, safety of
personnel assigned, and safe operations of equipment
and aircraft within assigned gate area.
Education
FAA Airline Dispatch Licensed
Airline Flight Dispatch Training Center
Hurst, TX12.1999
High School Diploma -
Simon Sanchez High School
Yigo, Guam06.1995
Skills
- Performance Improvement
- Performance monitoring
- Problem-Solving
- Performance Management
- Solutions Development
- Negotiation
- Delegation
- Continuous improvements
- Business Leadership
- Customer Service Management
- Corporate Partnerships
- Cross-Functional Collaboration
Timeline
IAH SOC Operations Manager
United Airlines
07.2022 - Current
Manager-Operations Control
United Airlines
07.2011 - 07.2021
Aircraft Router
Continental Airlines
02.2011 - 07.2011
SOCC Duty Manager/Ops Director
Continental Micronesia
02.2006 - 02.2011
Aircraft Weight and Balance Specialist
Continental Micronesia
01.2000 - 02.2006
Ramp-International Service Coordinator
Continental Micronesia
11.1997 - 12.1999
FAA Airline Dispatch Licensed
Airline Flight Dispatch Training Center
High School Diploma -
Simon Sanchez High School