Summary
Overview
Work History
Education
Skills
Additional Information
Technical Proficiency
Timeline
Manager
MATTHEW S. PIENING

MATTHEW S. PIENING

Cincinnati,OH

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and strategy.

Overview

13
13
years of professional experience

Work History

Program Manager

Siemens Healthineers
05.2022 - Current
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Develop & implement leading-edge strategic key customer management tools to support the growth of Strategic Corporate Accounts
  • Interacted with customers and clients to identify business needs and requirements.
  • Standardize business planning template and process
  • Revenue forecasting and analysis
  • Organize & develop support material and strategic recommendations as well as analyze locally generated data for usage in strategic decisions
  • Miller-Heiman coach
  • Provide ad-hoc information, analyses, and presentations for regional and global business partners

Manager, Customer Success

Premier, Inc.
07.2019 - 05.2022
  • Define scope of work, team charter, mission, and vision, 2019
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Collaborate and partner with product subject matter experts, sales, and customer success leadership to standardize key performance indicators (KPIs) for organizational goal tracking
  • Achieved FY21 business unit strategic ROI goal
  • Create custom and standard analytic deliverables that drive ROI, revenue, relationships, and renewals
  • Build Power BI Dashboards and Planners that integrate into Microsoft Teams’ channels Region director, client services
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Region Director

Premier, Inc
11.2014 - 07.2019
  • Plan, execute, and oversee account management plans for 25 hospitals and health systems across Georgia and Alabama ($9.5M portfolio) that successfully increase customer ROI, revenue, depth of relationship, and contract renewals.
  • Consistently achieved yearly double-digit growth (Consulting revenue increase of 60% over three years)

Performance Partner, Client Services

Premier, Inc.
09.2012 - 11.2014
  • Instructor responsible for the development and delivery of training plans, both internal and external
  • Conducted onsite training courses for clients
  • Provided subject matter expertise for sales team, including product demos and Q&A

Data Consultant

Premier, Inc.
04.2010 - 09.2012
  • Collaborated with customers concerning data exchange and technology integration.
  • Located and corrected data entry errors and reported to management.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • New-hire mentor

Education

Bachelor of Science - Sport Sciences, Business Management

Ohio University
2007

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Ohio University, Sales Academy
2007

Skills

  • Strategic Planning
  • Account Management
  • Customer Success
  • Data Analytics
  • Data Visualization & Communication
  • Project Management
  • Relationship Development
  • Business Management Principles
  • Business Acumen
  • Program Leadership

Additional Information

  • Strategic Account Management
  • NC State Healthcare LEAN
  • 4 Disciplines of Execution
  • Miller-Heiman
  • Premier, Inc. Team Award Winner 2015
  • Premier, Inc. UNIFY Culture Champion
  • Siemens Healthineers Innovation Think Tank

Technical Proficiency

Microsoft 365

Power BI

Power Automate

Tableau

Qlikview

Salesforce

Workday

Oracle CRM

Timeline

Program Manager

Siemens Healthineers
05.2022 - Current

Manager, Customer Success

Premier, Inc.
07.2019 - 05.2022

Region Director

Premier, Inc
11.2014 - 07.2019

Performance Partner, Client Services

Premier, Inc.
09.2012 - 11.2014

Data Consultant

Premier, Inc.
04.2010 - 09.2012

Bachelor of Science - Sport Sciences, Business Management

Ohio University

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Ohio University, Sales Academy

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MATTHEW S. PIENING