Matthew S. Terrill

Animal Emergency Clinic

02.2011 - Current

Care for animals in emergent and hospitalized conditions
Communicated with clients with regard to patient status updates and client education related to patient diagnosis.
Maintenance and quality control of all in-house diagnostic, laboratory, surgical, and monitoring equipment
Management of technician staff
Shift management of technician, kennel, and reception staff
Work with management team in development/revision of clinic protocols; particularly in the area of in-house diagnostic procedures, equipment handling, and isolation/contamination management.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Maintained quality assurance and customer satisfaction objectives.
Observed equipment operation to diagnose and troubleshoot reported issues.
Applied critical thinking and research to address complex issues.
Maintained compliance with regulatory standards and safety requirements.
Tested components and systems to evaluate performance and identify concerns.
Addressed routine equipment maintenance according to established schedule.
Performed complex mechanical alignments and equipment calibration to meet quality standards.
Mentored junior technicians in maintenance, repair and reporting duties.
Drafted preventive maintenance schedule to support equipment longevity.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Summary