Matthew Tod England
Knoxville,TN
Summary
Dynamic Shop Supervisor with proven expertise in customer service and team collaboration. Skilled in safety compliance and process improvements, ensuring enhanced operational efficiency and exceptional customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shop Supervisor/Automotive Technician
University of Tennessee at Knoxville
Knoxville Tn.
02.2013 - Current
- Supervised daily operations ensuring compliance with university policies and safety standards.
- Trained and mentored staff on effective customer service and operational procedures.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Implemented process improvements resulting in enhanced workflow efficiency across the shop.
- Collaborated with management to set strategic goals aligning shop operations with university objectives.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Streamlined operations through effective employee scheduling and task delegation.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Scheduled and oversaw maintenance, repair and installation activities.
- Conducted routine maintenance and inspections to uphold safety standards across all vehicles.
- Collaborated with team members to streamline repair workflows, enhancing overall shop efficiency.
- Mentored junior technicians in advanced diagnostic techniques and best practices for repairs.
- Trained staff on new technologies and equipment, promoting skill development within the team.
- Evaluated emerging automotive technologies, integrating innovative solutions into service offerings.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Increased workshop efficiency with organization of tools and equipment.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Enhanced workshop safety by adhering to and promoting best practices.
- Boosted team morale and productivity through effective communication and leadership.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Customized vehicles to owner specifications, enhancing driving experience.
- Streamlined service scheduling to minimize customer wait times.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Motorcycle Mechanic
Ultimate Toys
Knoxville Tn.
04.2012 - 12.2012
- Diagnosed and repaired complex motorcycle systems, enhancing performance and reliability.
- Conducted routine maintenance services, ensuring safety and compliance with industry standards.
- Mentored junior mechanics, improving team skills and operational efficiency.
- Implemented process improvements, reducing repair turnaround time and increasing customer satisfaction.
- Led troubleshooting initiatives for electrical systems, resolving issues effectively to meet client expectations.
- Trained staff on new tools and technologies, fostering a culture of continuous learning and improvement.
- Evaluated customer feedback to refine service offerings and enhance overall experience.
- Performed maintenance on different categories and brands of motorcycles.
- Dismantled and rebuilt engines to diagnose and repair problems.
- Cleaned, sanded, repaired and replaced engine parts before reassembly.
- Performed brake repairs and servicing for effective and safe braking.
- Streamlined repair processes through effective communication with team members and proper documentation of work orders.
- Performed routine maintenance tasks for optimal motorcycle performance and longevity.
- Ensured a safe working environment by following industry safety standards and maintaining clean workspaces.
- Maintained up-to-date knowledge of motorcycle technology advancements through continued education opportunities and professional development courses.
- Diagnosed complex mechanical issues with accuracy, reducing the need for additional troubleshooting time.
- Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
- Exhibited strong attention to detail in all aspects of repair work, preventing errors that could lead to costly rework or unsafe riding conditions.
- Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
- Promoted a positive team atmosphere by actively supporting colleagues during busy periods or when facing challenging repairs.
- Inspected and replaced tires and suggested best type of tires based on customer needs and riding history.
- Built lasting relationships with customers through genuine interest in their needs and consistent delivery of top-notch service experiences.
- Assisted in training new mechanics on best practices for problem-solving procedures, repair techniques, and shop protocols.
- Specialized in servicing foreign manufacturers' makes and used tools specific to brand.
- Operated diagnostic equipment to better educate customers on problems with their vehicles.
- Enhanced customer satisfaction by providing timely and efficient motorcycle repairs and maintenance.
- Provided exceptional customer service by addressing concerns promptly, explaining repairs clearly, and offering expert advice on motorcycle care.
- Contributed to business growth by consistently receiving positive customer feedback and referrals.
- Adapted to changing industry trends by continuously expanding knowledge of electric and hybrid motorcycle technologies, positioning the business for future growth opportunities.
- Demonstrated expertise in various motorcycle brands, expanding the company''s reach to a diverse clientele base.
- Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
- Worked with clients to develop plans for ordering, installing and aligning parts and performing detail work.
- Connected vehicles to test panels for diagnostic testing, measuring for performance indicators such as ignition timing and generator output to identify faults.
- Listened to engines, examined vehicle frames or conferred with customers to determine nature and extent of malfunction or damage.
- Mounted, balanced or checked tire condition or pressure.
- Replaced and maintained headlights, handlebar controls and mufflers for functional or aesthetic reasons.
Automotive Technician
Rusty Wallace Kia Alcoa
Rusty Wallace Kia
07.2010 - 04.2012
- Diagnosed vehicle issues using advanced diagnostic equipment and repair tools.
- Performed routine maintenance including oil changes, tire rotations, and brake inspections.
- Collaborated with team members to ensure timely completion of repair orders.
- Mentored junior technicians on best practices and troubleshooting techniques.
- Maintained up-to-date knowledge of automotive technologies and manufacturer specifications.
- Ensured compliance with safety protocols and quality standards during repairs.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Motorcycle Mechanic
Ultimate Toys
Knoxville, TN
04.2004 - 07.2010
- Collaborated with suppliers to source high-quality parts, optimizing repair costs and inventory management.
- Disassembled subassembly units checking alignment, freedom of movement and corrosion control.
- Managed inventory levels to ensure adequate stock of commonly used parts while minimizing excess storage costs.
- Led informative workshops for local motorcycle enthusiasts on topics such as basic maintenance, riding safety, and seasonal care tips.
- Replaced defective parts using hand or powers tools, arbor presses and flexible power presses.
- Conferred with clients to establish nature of defects or malfunctions affecting vehicle operations.
- Used blueprints and technical instructions to make repairs to and replacements of motorcycle subassemblies such as brakes, forks, and transmissions.
- Diagnosed and repaired complex motorcycle systems, enhancing performance and reliability.
- Conducted routine maintenance services, ensuring safety and compliance with industry standards.
- Mentored junior mechanics, improving team skills and operational efficiency.
- Led troubleshooting initiatives for electrical systems, resolving issues effectively to meet client expectations.
- Trained staff on new tools and technologies, fostering a culture of continuous learning and improvement.
- Evaluated customer feedback to refine service offerings and enhance overall experience.
- Performed maintenance on different categories and brands of motorcycles.
- Dismantled and rebuilt engines to diagnose and repair problems.
- Cleaned, sanded, repaired and replaced engine parts before reassembly.
- Performed brake repairs and servicing for effective and safe braking.
- Performed routine maintenance tasks for optimal motorcycle performance and longevity.
- Maintained up-to-date knowledge of motorcycle technology advancements through continued education opportunities and professional development courses.
- Diagnosed complex mechanical issues with accuracy, reducing the need for additional troubleshooting time.
- Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
- Exhibited strong attention to detail in all aspects of repair work, preventing errors that could lead to costly rework or unsafe riding conditions.
- Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
- Inspected and replaced tires and suggested best type of tires based on customer needs and riding history.
- Built lasting relationships with customers through genuine interest in their needs and consistent delivery of top-notch service experiences.
- Assisted in training new mechanics on best practices for problem-solving procedures, repair techniques, and shop protocols.
- Specialized in servicing foreign manufacturers' makes and used tools specific to brand.
- Operated diagnostic equipment to better educate customers on problems with their vehicles.
- Enhanced customer satisfaction by providing timely and efficient motorcycle repairs and maintenance.
- Provided exceptional customer service by addressing concerns promptly, explaining repairs clearly, and offering expert advice on motorcycle care.
- Adapted to changing industry trends by continuously expanding knowledge of electric and hybrid motorcycle technologies, positioning the business for future growth opportunities.
- Demonstrated expertise in various motorcycle brands, expanding the company''s reach to a diverse clientele base.
- Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
- Worked with clients to develop plans for ordering, installing and aligning parts and performing detail work.
- Connected vehicles to test panels for diagnostic testing, measuring for performance indicators such as ignition timing and generator output to identify faults.
- Listened to engines, examined vehicle frames or conferred with customers to determine nature and extent of malfunction or damage.
- Mounted, balanced or checked tire condition or pressure.
- Replaced and maintained headlights, handlebar controls and mufflers for functional or aesthetic reasons.
Education
Completion - Lean Maintenance Repair And Overhaul
Haslem School of Business
Knoxville Tn.Completion - Leading Effective Teams
Mangates
09-2025
Diesel Mechanic School - Diesel Engines And Heavy Truck Systems.
Tennessee College of Applied Technology
Knoxville, TN05-1995
High School Diploma -
Halls High School
Knoxville, TN06-1994
Skills
- Order processing
- Safety procedures
- Store operations
- Budget planning
- Safety management
- Heavy lifting
- Safety processes and regulations
- Maintenance scheduling
- Invoicing
- Task delegation
- Employee motivation
- Customer service
- Customer engagement
- Health and safety
- Recruitment and hiring
- Employee management
- Vendor engagement
- Professional communication
- Tools and equipment maintenance
- Dependable and consistent
- Customer relations
- Personnel skill assessments
- Decision-making
- OSHA compliance
- Work estimation
- Schedule preparation
- Team collaboration
- Vendor relationship management
- Safety compliance
- Equipment operation
- Skilled maintenance and repair
- Quality assurance
- Materials and labor costing
- Hand and power tool operation
- Hydraulic press operation
- Hazard monitoring and management
- Tool and parts inventory oversight
- Standards conformance
- Visual inspection
- Specifications interpretation
- Installation procedures
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Troubleshooting skills
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Job prioritizing
- Machinery operations
- Employee safety training
- Relationship building
- Operational efficiency
- Team building
- Analytical and critical thinking
- Task prioritization
- Stress tolerance
- Safety standards
Certification
ASE master tech.certification. Numerous certifications and training by automotive and powersports manufactures.
Timeline
Shop Supervisor/Automotive Technician
University of Tennessee at Knoxville
02.2013 - Current
Motorcycle Mechanic
Ultimate Toys
04.2012 - 12.2012
Automotive Technician
Rusty Wallace Kia Alcoa
07.2010 - 04.2012
Motorcycle Mechanic
Ultimate Toys
04.2004 - 07.2010
Completion - Lean Maintenance Repair And Overhaul
Haslem School of Business
Completion - Leading Effective Teams
Mangates
Diesel Mechanic School - Diesel Engines And Heavy Truck Systems.
Tennessee College of Applied Technology
High School Diploma -
Halls High School