Matthew W. Spencer
Chicago,IL
Summary
Dependable Retail Sales Supervisor, proficient in team and operational leadership. Enthusiastic about supporting business success. Offering expertise in resolving issues in a timely and accurate manner. Adept at building customer loyalty and repeat business. Highly-effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training. Hardworking and reliable with an excellent attention to detail.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Supervisor
Levy Restaurants The Field Museum
07.2014 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and preparing nightly deposits for pickup.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Collaborated with the other supervisor to develop and implement operational improvements for increased efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Conducted regular staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Increased overall store sales by implementing effective merchandising strategies and product promotions.
- Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Participated actively in recruitment efforts by interviewing prospective employees and providing feedback to management on candidate suitability.
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
- Implemented loss prevention strategies, reducing instances of theft and shrinkage within the store.
- Coordinated closely with management regarding upcoming events or promotions that would require additional planning or resources.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Retail Sales Supervisor-The Field Museum
ARAMARK Sports And Entertainment-The Field Museum Stores
Jul 2014 - Current
- Mentor new sales associates to contribute to the store's positive culture.
- Answer customer complaints through email, telephone calls promptly and in an appropriate manner.
- Responded to customer concerns with friendly and knowledgeable service.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Educate customers about the unique items from around the world to incite excitement about the company's mission and values.
Retail Sales Supervisor-O'Hare International Airport
ARAMARK Parks And Destinations-The Field Museum Stores
Oct 2013 - Jul 2014
- Managed day-to-day staffing and handled scheduling for all store employees.
- Developed relationships with key partners, including fellow vendors and airport operations.
- Conducted ongoing staff development to help employees achieve growth within their job roles.
- Recruited, interviewed and hired talented individuals who would bring dynamic sales expertise to the organization.
- Consistently hit and exceeded sales goals.
Retail Sales Supervisor
The Field Museum
Oct 2012 - Oct 2013
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
Inventory Control Manager
Walmart Stores Incorporated
Jun 2010 - Oct 2012
- Conducted daily inventories of products on the sales floor.
- Assigned and recorded job Numbers per shift.
- Maintained accurate stock records and schedules.
- Identified and implemented supply chain improvement opportunities.
- Divided merchandise received from warehouse by department and intended location.
Retail Operations Manager
Meijer
Mar 2010 - Jun 2010
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Contacted other store locations to determine merchandise availability.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Communicated clear expectations and goals to each team member.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Optician
Walmart Stores Incorporated
Aug 2007 - Mar 2010
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Prepared work orders outlining all specifications for new lenses and frames.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Completed facial measurements such as temple length, bridgesize and vertex distance.
Education
N/A - Sports Management
The Ohio State University
Columbus, OHHigh School Diploma - undefined
Gahanna Lincoln High School
Gahanna, OH1999
Skills
- Strong verbal communication
- Report writing
- Team leadership
- Staff development
- Merchandising
- Employee relations
- Technical support
- Data collection and analysis
Timeline
Retail Sales Supervisor
Levy Restaurants The Field Museum
07.2014 - Current
High School Diploma - undefined
Gahanna Lincoln High School
Retail Sales Supervisor-The Field Museum
ARAMARK Sports And Entertainment-The Field Museum Stores
Jul 2014 - Current
Retail Sales Supervisor-O'Hare International Airport
ARAMARK Parks And Destinations-The Field Museum Stores
Oct 2013 - Jul 2014
Retail Sales Supervisor
The Field Museum
Oct 2012 - Oct 2013
Inventory Control Manager
Walmart Stores Incorporated
Jun 2010 - Oct 2012
Retail Operations Manager
Meijer
Mar 2010 - Jun 2010
Optician
Walmart Stores Incorporated
Aug 2007 - Mar 2010
N/A - Sports Management
The Ohio State University