Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Matthias C. Muller

LPL Financial
Fort Mill,SC
1
Certification
10
years of professional experience

Licensed professional who is adept at leading cross-functional initiatives and collaborating with key business stakeholders to achieve strategic objectives and growth. Skilled in translating complex data sets into easily digestible and actionable insights to support informed decision-making on a macro level. Adaptable and flexible, thriving in managing projects in fast-paced and dynamic environments, while committed to fostering strong relationships with clients, team members, and senior leaders to drive project success.

Work History

Senior Analyst, Operational Risk Management

1 Year 6 Months
LPL Financial | 02.2025 - Current
  • Manage three technical resources to support seamless & timely project execution.
  • Lead access management and governance for critical systems to support internal audit activities and progress remediation efforts through the creation of control frameworks.
  • Manage enterprise data governance and access while helping develop strategic reporting for senior leadership by transforming raw data into targeted reporting dashboards.
  • Support key business partners in the development of strategic data channels and automated reporting frameworks to deliver insights into operational health and performance for senior leadership.
  • Perform targeted process reviews and help lead change management efforts to improve operational efficiencies.
  • Travel to newly acquired broker-dealers to provide on-site risk assessments and employee evaluations to support new business acquisitions.
  • Serve as the business unit resiliency coordinator, supporting annual business continuity attestations and critical process and control testing for teams across Service, Trading, and Operations, ensuring compliance with FINRA Rule 4370.

Analyst, Operational Risk Management

1 Year 7 Months
LPL Financial | 07.2023 - 02.2025
  • Developed an incident management program that tracks business disruptions across Service, Trading, and Operations, while providing consultative risk support to impacted teams leading to more efficient remediation timelines.
  • Supported the development of key performance indicators (KPIs) and key reporting frameworks for teams across Operations with the goal of providing actionable insights and trend analysis into key business health.
  • Supported business partners across Service, Trading, and Operations during large-scale technology infrastructure deployments in user access testing (UAT) and process testing.
  • Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
  • Recipient of the 2024 LPL Extraordinary Achievement Award for my work in creating and managing the incident management program.

Senior Accounts and Project Manager

2 Years 4 Months
Olly Olly | 03.2021 - 07.2023
  • Managed the success of 100+ active marketing campaigns by building strong client relationships and translating complex data into clear, actionable insights delivered through monthly and quarterly reporting calls.
  • Conducted ongoing process audits to identify bottlenecks, optimize internal workflows, and improve operational efficiency, resulting in significant weekly FTE time-savings.
  • Managed long-term marketing projects to ensure key client deliverables are completed within their service level agreement (SLA).
  • Consistently surpassed upsell targets through effective identification of client business needs and delivery of customized business solutions, resulting in an average of 15% month-over-month revenue increase per account.
  • Trained newly hired Account and Project Managers, providing guidance on project management methodologies and account growth strategies.

Account Manager

1 Year 8 Months
StormWind Studios | 01.2019 - 09.2020
  • Managed an enterprise account book of business and conducted market research to identify and connect with target client segments, expanding an existing book of business through cold-calling and referral-based sales.
  • Served as the primary point of contact for client escalations and support issues, while collaborating internally with cross-functional departments to ensure delivery on all service level agreements.
  • Developed and executed client retention strategies, including promoting upgrades and cross-sells throughout the renewal cycle.
  • Helped coached junior account staff on closing complex deals and assisted colleagues with product and service expertise.

Business Development Representative

5 Months
Hivewyre | 04.2018 - 09.2018
  • Conducted business development activities, including email canvassing and cold calling to connect with key business stakeholders, showcasing key product features and service value to overcome objections and close on new business.
  • Executed account performance audits to identify changing business needs and develop customer success plans to meet operational and revenues growth goals.
  • Translated complex marketing analytics into clear, actionable insights to support business growth.
  • Selected to train newly hired account managers due to my communicative strengths in translating product complexities into easily understandable ideas.

Spring 2017 Internship Program, Finance

2 Months
Morgan Stanley | 01.2017 - 03.2017
  • Assisted senior advisors in gathering data to drive the business by defining strategy, developing execution plans, and measuring performance.
  • Focused on current and predictive financial trends in the emerging technologies sector by researching and analyzing financial projects and model allocations to propose alternative investment strategies.
  • Supported in the day-to-day organization of files, collateral material, and due diligence work to make sure research and records were compliant with financial policy.
  • Mentored under a senior Financial Advisor to gain an in-depth understanding of the financial industry and the role of a Financial Advisor.

Education

Bachelor of Arts - Psychology

University of Arizona | Tucson, AZ
Minor in Business Administration

Skills

Go Lean SixSigma YellowBelt
BETA
Microsoft Excel
Microsoft PowerPoint
Archer
Tableau

Certification

  • Securities Industry Essentials (SIE)
  • Series 99
  • Series 7
  • Go Lean Six Sigma Yellow Belt

Timeline

Senior Analyst, Operational Risk Management

LPL Financial
02.2025 - CurrentRead More

Analyst, Operational Risk Management

LPL Financial
07.2023 - 02.2025Read More

Senior Accounts and Project Manager

Olly Olly
03.2021 - 07.2023Read More

Account Manager

StormWind Studios
01.2019 - 09.2020Read More

Business Development Representative

Hivewyre
04.2018 - 09.2018Read More

Spring 2017 Internship Program, Finance

Morgan Stanley
01.2017 - 03.2017Read More

University of Arizona

Bachelor of Arts from Psychology
Read More
Matthias C. Muller