Matthieu Mbayabo
Lawrenceville,GA
Summary
Strategic and detail-oriented Account Manager with a strong background in business development, client relationship management, and revenue growth. Proven ability to manage high-value accounts, identify scalable opportunities, and drive new business through consultative engagement. Experienced in building long-term partnerships, optimizing account performance, and executing growth strategies with discipline and precision. Currently expanding technical expertise through ServiceNow CSA certification training to integrate operational efficiency with client-focused solutions.
Overview
7
7
years of professional experience
Work History
Account Manager / Creative Project Lead
Motion Peak Media
Atlanta, GA
06.2021 - Current
- Managed client communication, delivery timelines, and relationship expectations using CRM workflows.
- Coordinated production schedules and creative deliverables to support consistent service quality.
- Maintained ongoing communication to support retention, brand alignment, and repeat collaboration.
E-Commerce / Floor Sales Consultant
AutoNation Toyota
Atlanta, GA
08.2024 - 08.2025
- Engaged walk‑in and online customers, recommending solutions aligned with needs and budgets.
- Used CRM workflows to increase follow‑up consistency and conversion rates.
- Guided customers through the full sales process, ensuring clarity in financing and documentation.
Guest Service Manager, Multi‑Property Assignment
Parking Management Company
Savannah and Atlanta, GA
05.2019 - 08.2024
- Managed front desk, bell, and valet operations across multiple hotel environments under one management structure.
- Oversaw guest arrival flow, luggage assistance, and lobby organization to ensure efficient entry experience.
- Trained and guided service teams on communication expectations, service pacing, and guest interaction standards.
- Coordinated with housekeeping, engineering, and front‑office teams to ensure daily continuity and readiness.
- Handled service concerns with clarity, calm problem‑solving, and documented follow‑through to support service recovery.
Education
ServiceNow Certified System Administrator (CSA) - ServiceNow CSA Certification
The Catalyst Institute
12.2025 - 03.2026
Bachelor of Science - Political Science (Pre‑Law)
Savannah State University
Skills
- Service Recovery
- Revenue Strategy
- Growth Leadership
- Enterprise Relationships
- Client Lifecycle Management
- Strategic Partnerships
- Pipeline Governance
- Forecasting
- CRM Optimization
- Performance Analytics
- Operational Excellence
- Organizational Alignment
- Retention Strategy
- Risk Mitigation
- Negotiation
- Executive Communication
Timeline
ServiceNow Certified System Administrator (CSA) - ServiceNow CSA Certification
The Catalyst Institute
12.2025 - 03.2026
E-Commerce / Floor Sales Consultant
AutoNation Toyota
08.2024 - 08.2025
Account Manager / Creative Project Lead
Motion Peak Media
06.2021 - Current
Guest Service Manager, Multi‑Property Assignment
Parking Management Company
05.2019 - 08.2024
Bachelor of Science - Political Science (Pre‑Law)
Savannah State University