Matti Sjoblom
Warren,MA
Summary
Lean Six Sigma Yellow Belt certified
Bronze & Gold certified in Network & Delivery
Accomplished Account Manager at Barton Associates Careers, known for enhancing client engagement and retention through exceptional customer service and relationship building. Leveraged problem-solving and POS system expertise to boost client satisfaction, achieving a notable increase in retention rates. Demonstrates a commitment to excellence and a flexible approach to work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Old Furnace General Store
10.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Postmaster
United States Post Office
12.2013 - Current
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Hired, trained, and evaluated performance of Number employees.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Developed and maintained detailed reports of all post office activities using Software.
- Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
- Reduced wait times for customers through efficient queue management strategies during peak hours.
- Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
- Managed daily operations of Number-employee post office.
- Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
- Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
Waitress
Hardwick Crossing Country Club
10.2022 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Account Manager
Barton Associates Careers
03.2011 - 05.2014
- Developed tailored solutions, enhancing client engagement and retention.
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Enhanced service offerings with regular feedback sessions to identify areas for improvement.
- Facilitated contract negotiations, securing favorable terms for both clients and company.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Education
High School Diploma -
David Prouty High School
Spencer, MA05.2006
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Reliability and punctuality
- Flexible schedule
- Product knowledge
- Relationship building
- Professional appearance
- Phone etiquette
- POS system operations
- Conflict resolution
- Customer needs assessment
- Sales expertise
- POS system operation
- Policy and procedure adherence
- Interpersonal and written communication
- Product recommendations
- Independent judgement
Certification
Lean Six Sigma Yellow belt certified
Continuous Improvement certified
Gold & Bronze certified in Network Operations
Gold & Bronze certified in Delivery/Transportation Operations
Timeline
Retail Sales Associate
Old Furnace General Store
10.2023 - Current
Waitress
Hardwick Crossing Country Club
10.2022 - 12.2024
Postmaster
United States Post Office
12.2013 - Current
Account Manager
Barton Associates Careers
03.2011 - 05.2014
High School Diploma -
David Prouty High School