Mattie Ford
Lakeland,FL
Summary
Organized Dining Room Attendant offering 3 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Diligent Dining Room Attendant skilled in efficiently seating patrons and supporting wait staff to foster efficient and organized dining atmosphere. Eager to apply 3 years of related experience to add value to any food services team.
Overview
31
31
years of professional experience
Work History
Dining Room Attendant and Cashier
Wendys Restaurant
09.2022 - 06.2023
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Assisted customers with carry-out service.
- Engaged in suggestive selling and other sales techniques.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
Laundry and Dry Cleaning Assistant
Executive Cleaners
07.2022 - 08.2022
- Received and counted clothing items to provide fees and date of pick up for customers.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Delivered superior customer service by responding to inquiries and complaints.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
Cashier and Waitress
Captain D's Seafood
02.1992 - 12.1994
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
GED -
Martin County High School
Stuart, FL03.2021
Skills
- Food Running
- Stocking and Replenishing
- Food Preparation and Safety
- Dining Room Management
- Menu Memorization
- Cash Management
- Hospitality Service Expertise
- Customer Needs Assessments
- Personable Guest Service
Timeline
Dining Room Attendant and Cashier
Wendys Restaurant
09.2022 - 06.2023
Laundry and Dry Cleaning Assistant
Executive Cleaners
07.2022 - 08.2022
Cashier and Waitress
Captain D's Seafood
02.1992 - 12.1994
GED -
Martin County High School
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