Family Advocate
Mattie Lincoln
Palm Springs,FL
Summary
Dynamic leader with a proven track record at 211 Palm Beach Treasure Coast and NIAC Inc, adept in crisis management and emotional support, handling over 300 calls daily. Excels in strategic planning, fostering team collaboration, and demonstrating exceptional adaptability and problem-solving abilities. Strong in budgeting and interpersonal communication, driving significant organizational growth and efficiency.
Overview
15
15
years of professional experience
Work History
Senior Resource Specialist
211 Palm Beach Treasure Coast
02.2021 - 06.2024
- Conducted crisis assessments to evaluate clients' emotional and psychological state.
- Provided immediate crisis intervention and emotional support to individuals in distress on over 300 calls daily within five different phone lines.
- Developed safety plans and strategies for clients at risk of self-harm or harm to others.
- Collaborated with medical professionals, social workers, and law enforcement when necessary to ensure client safety.
- Maintained accurate and confidential client records and documentation of crisis interventions.
- Educated clients and their families on coping mechanisms and available community resources.
Independent Life Skills Trainor
Family Residences And Essential Enterprises
12.2014 - 02.2021
- Supported over 100 people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Taught 85% of the individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Helped to integrate 200 + clients in local community by teaching important social and work-related skills.
- Intervened in crisis situations to provide counseling and support.
- Created, documented and ran 10 goals on a daily basis per individual.
- Managed continuous 24-hour classes designed to aid adults with developmental disabilities by using assistive technologies.
Founder/ Executive Director Non Profit Autism
NIAC Inc.
03.2009 - 02.2021
- Developed strong partnerships with 21 other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying 82 % market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing 95% of client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define 80% of business goals and ensure alignment across all departments with team collaboration.
- Built a positive organizational culture fostering creativity, innovation, and employee engagement, achieving a 95% success rate.
- Guided 50% of new team members through periods of change by providing clear communication on expectations and objectives moving forward.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ07.2008
Skills
- Behavioral Assessments
- IEP plan familiarity
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Active Listening
- Group Assistance
- Positive Reinforcement Strategies
- Budgeting and Resource Management
- Group Sessions
- Database Maintenance
Accomplishments
- Achieved 501(c)(3) nonprofit status by successfully recruiting teachers, behavior therapists, direct care professionals, and volunteers.
- Collaborated with a team of 100 professionals to successfully organize and execute a "Pancake Breakfast" fundraiser aimed at raising funds for back-to-school supplies within the community.
Researching and Reading
"I enjoy researching diverse topics such as psychology, cooking, and team management. I also love reading novels and exploring positive affirmations."
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementTeam Building / Company RetreatsWork from home optionPersonal development programsCompany CultureWork-life balancePaid time off401k matchFlexible work hoursHealthcare benefitsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekCertification
- Victim Services Training - 15 years.
- Crisis Counseling Training - 15 years
- Disaster Relief Training - 10 years
- Data Entry Management 21 years
- Executive Director - 11 years
Interests
Exercise
Motivational Speaker
Timeline
Senior Resource Specialist
211 Palm Beach Treasure Coast
02.2021 - 06.2024
Independent Life Skills Trainor
Family Residences And Essential Enterprises
12.2014 - 02.2021
Founder/ Executive Director Non Profit Autism
NIAC Inc.
03.2009 - 02.2021
Bachelor of Science - Health Administration
University of Phoenix
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