Mattie Pitman
Muskogee,OK
Summary
Dynamic professional with a proven track record in safety oversight and customer service excellence at River Country Water Park. Expert in swim instruction and emergency response, complemented by strong communication skills and a positive, professional demeanor. Achieved significant improvements in guest satisfaction and safety protocol adherence, showcasing a commitment to excellence and a proactive approach to hazard removal and policy management.
Overview
1
1
year of professional experience
Work History
Lifeguard
River Country Water Park
05.2024 - 09.2024
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Shared tips with patrons on swimming techniques and strength training.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Entered water immediately to pull struggling swimmers to safety.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Scanned main areas to monitor for any safety risks.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Assisted in organizing and implementing recreational activities and programs.
Retail Sales Associate
Economy Pharmacy
09.2023 - 02.2024
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Wrapped, boxed and weighed bakery department products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Hilldale High School
Muskogee, OK05.2025
Skills
- Swim Instruction
- Safety oversight
- First Aid
- Water monitoring
- Hazard removal
- Emergency Response
- Swimming Lessons
- Effective problem-solver
- Strong client relations
- Strong communicator
- Team Bonding
- Threat Assessment
- CPR Certified
- Policy Management
- Money Handling
- Positive and professional
- Customer Needs Assessment
- Professional Appearance
Timeline
Lifeguard
River Country Water Park
05.2024 - 09.2024
Retail Sales Associate
Economy Pharmacy
09.2023 - 02.2024
High School Diploma -
Hilldale High School
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