Mattie Rooker
Vidalia,GA
Summary
At Kountry Kafe, I led server teams to enhance efficiency and customer satisfaction, reducing wait times through effective strategies. Skilled in staff training and complaint handling, I ensured compliance with health standards, fostering a positive dining experience. My leadership contributed to a supportive environment and a significant decrease in staff turnover.
Overview
5
5
years of professional experience
Work History
Server Assistant Manager
Kountry Kafe
11.2019 - Current
- Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
N/A - Emergency Medicine
Blue Ridge Community College
Hendersonville, NCSkills
- Staff training and development
- Sanitation standards
- Food safety compliance
- Task delegation
- Upselling strategies
- Restaurant software proficiency
- Table management
- Cleaning and sanitation
- Guest service
- Customer relationship management
- Complaint handling
Additional Information
Previous work experience can be provided if needed, prior to 2015. I became a proud mother in 2015 and mastered a life of motherhood and patience from 2015-2019 before I returned to the workforce. Thank you for your consideration.
Timeline
Server Assistant Manager
Kountry Kafe
11.2019 - Current
N/A - Emergency Medicine
Blue Ridge Community College
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