A results-driven change agent with a proven track record of enhancing the lives of thousands through strategic leadership and innovation. Key competencies include: Expertise in communications, quantitative analysis, and problem-solving. Strong analytical and contract negotiation skills. Fiscal responsibility and budget management. Team and partner relationship building. Exceptional written communication abilities. Adept at working independently and collaboratively.
Work History
Director of Older Adult Services
3 Years 8 Months
Chinese American Service League | 01.2023 - 09.2026
Managed and lead Adult Day Service, In-Home Service, Enhance Fitness, and Pine Tree Senior Council Programs with over 520 employees.
Developed and oversee operational and strategic plans and budgets.
Advocated for senior needs through partnerships and memberships at community, state, and national levels.
Managed program budgets exceeding $16 million.
Collaborated with internal leaders, government officials, and community partners.
Established community relations networks to support older adults.
Department Director of Senior Services
4 Years 3 Months
Catholic Charities of the Archdiocese of Chicago | 05.2018 - 08.2022
Established a Care Coordination Unit on Chicago’s West Side, serving over 6,500 seniors.
Oversaw fiscal and programmatic reporting, grant writing, billing, and strategic direction for a $2.5 million budget.
Implemented departmental policies and procedures.
Managed and mentored a team of professionals.
Developed community relations to support senior programs.
Supervisor of Adult Protective Services
3 Years 4 Months
Catholic Charities of the Archdiocese of Chicago | 12.2014 - 04.2018
Led a 24-hour Adult Protective Service Program protecting elders and adults with disabilities from abuse, neglect, and exploitation.
Provided fiscal oversight, programmatic reporting, grant writing, and billing.
Supervised and evaluated staff performance and conducted community outreach.
Director of Educational Programs
1 Year 1 Month
DIME Child Foundation | 11.2013 - 12.2014
Implemented guidelines and policies for various programs.
Evaluated agency programs and collaborated with government entities.
Fostered community relationships to support youth and professional employment.
Oversaw human resources, including recruitment, payroll, and training.
Managed multiple programs, including youth employment and health initiatives.
Curriculum Research and Design Coordinator
1 Year 4 Months
Betty Shabazz International Charter Schools | 03.2011 - 07.2012
Organized and collaborated on socio-emotional curriculum development.
Developed student experiences promoting social, emotional, and cultural growth.
Created rubrics for assessing academic and cultural learning outcomes.
Program Supervisor of Young Parents Program
4 Years 9 Months
YWCA Metropolitan Chicago | 06.2006 - 03.2011
Restructured and maintained programs serving over 200 clients and their children.
Achieved #1 program status in multiple categories.
Led fiscal management, community outreach, and staff supervision.
Partnered with community organizations to facilitate college tours nationwide.
Chicago Safe Start Program Coordinator & MELD Site Coordinator
3 Years 9 Months
Family Focus Englewood | 09.2002 - 06.2006
Conducted evaluations, data collection, and group facilitation.
Recruited and trained community mentors and partnered with schools to reduce child violence.
Organized child-parent activities and supervised facilitators.
Education
Master of Business Administration
Keller Graduate School of Management | 01.2008
Master of Public Administration - Nonprofit Emphasis
Keller Graduate School of Management | 01.2006
Bachelor of Arts
Southern Illinois University | Carbondale | 01.1995
Skills
Strategic Planning and Execution
Budget Management and Fiscal Oversight
Program Development and Evaluation
Leadership and Team Development
Grant Writing and Contract Negotiation
Community Engagement and Advocacy
Certification
Member, Governor’s Engaging Illinois Commission, Advisory Board Member, University of Illinois at Chicago Pro Home, Board Member, Grant A Wish Inc., Regional Director, Illinois Adult Day Service Advisory Council, Member, Illinois Association of Community Care Program Homecare Providers
Timeline
Director of Older Adult Services
Chinese American Service League
01.2023 - 09.2026Read More
Department Director of Senior Services
Catholic Charities of the Archdiocese of Chicago
05.2018 - 08.2022Read More
Supervisor of Adult Protective Services
Catholic Charities of the Archdiocese of Chicago
12.2014 - 04.2018Read More
Director of Educational Programs
DIME Child Foundation
11.2013 - 12.2014Read More
Curriculum Research and Design Coordinator
Betty Shabazz International Charter Schools
03.2011 - 07.2012Read More
Program Supervisor of Young Parents Program
YWCA Metropolitan Chicago
06.2006 - 03.2011Read More
Chicago Safe Start Program Coordinator & MELD Site Coordinator
Family Focus Englewood
09.2002 - 06.2006Read More
Southern Illinois University
Bachelor of Arts
Read More
Keller Graduate School of Management
Master of Public Administration from Nonprofit Emphasis