Mattie Mae Rivera
Bay Shore,NY
Summary
Seasoned professional with a robust background at the Department of Motor Vehicles and Social Security Administration, showcasing exceptional customer service and organizational skills. Excelled in enhancing operational efficiency and security measures, demonstrating strong analytical abilities and interpersonal skills. Proven track record in supervision and risk management, ensuring high standards of customer satisfaction and team productivity.
Overview
19
19
years of professional experience
Work History
Motor Vehicle License Examiner
Department of Motor Vehicles
Hauppauge, NY
05.2024 - Current
- Greet applicants and examine all documantation prior to road test.
- On a daily basis conduct up to 30 driving tests for all classes of license.
- Annotate daily test results on a computerized handheld tablet.
- Direct applicants throughout the road test course.
- Evaluate their ability to appropriately operate a motor vehicle.
- Verbally inform applicants of their final driving performation and how to retrieve test results.
- Prepare daily CDL/Driving Road Test Reports.
Motor Vehicle Representative
Department Of Motor Vehicles
Hauppauge New York
01.2024 - 05.2024
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Expedited resolution of customer issues by quickly identifying problems and providing timely solutions.
- Assisted customers in obtaining driver licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Operated specialized photographic equipment to obtain photographs for driver licenses or photo identification cards.
- Updated operational records or licensing information using computer terminals.
Motor Vehicle License Examiner
Department Of Motor Vehicles
Hauppauge, NY
05.2023 - 12.2023
- Greet applicants and examine all documentation prior to road test.
- On daily basis conduct up to 30 driving tests for all classes of license.
- Annotate daily test results in a computerized handheld tablet.
- Direct applicants through road test course and evaluate their ability to appropriately operate motor vehicle.
- Verbally informed the applicant of their driving performance and how to retrieve test results.
- Prepare Daily Driving Road Test Reports.
Motor Vehicle Representative
Department Of Motor Vehicles
Hauppauge, NY
01.2023 - 04.2023
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Operated specialized photographic equipment to obtain photographs for driver licenses or photo identification cards.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Assisted customers in obtaining driver licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
Motor Vehicle License Examiner
Department Of Motor Vehicles
Hauppauge, NY
07.2022 - 12.2022
- Greet applicants and examine all required Identification and forms to determine validity.
- Conduct driving tests for all classes of license.
- Antotate daily test results in a computerized handheld tablet.
- Direct applicants through road test course and evaluate their ability to appropriately operate motor vehicle.
- Verbally informed applicant of their driving performance and how to retrieve test results.
- Prepare Daily Road Test Report.
Motor Vehicle Representative
Department Of Motor Vehicles
Hauppauge, NY
02.2020 - 07.2022
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Regional Security Specialist
Social Security Administration, SSA
New York, NY
06.2007 - 07.2011
- Review and control area offices monthly integrity reviews.
- Perform Onsite Audit Reviews in field offices, area offices, phone centers and regional offices.
- Promote security awareness throughout region.
- Perform regional security training to new management staff.
- Conduct preliminary investigations of suspected fraudulent activities and manipulations of systems and program data for personal gain.
- Improved safety of employees by designing and leading tailored security awareness training sessions.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Conducted regular reviews of employee security clearances, ensuring appropriate access levels were maintained while reducing insider threats.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Operations Supervisor
Social Security Adminstration
Brooklyn, NY & West Babylon, NY
05.2006 - 06.2007
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Provide administrative and managerial assistance in planning, organizing and accomplishing management objectives as part of management staff.
- Compiled training materials for new employees and tracked skill development.
- Completed bi-weekly payroll.
Education
Associate of Science - Business Administration
SUNY At Farmingdale
Farmingdale, NY06.1976
High School Diploma -
Centereach High School
Centereach, NY06.1976
Skills
- Supervision Abilities
- Presentation Skills
- Beginning/Intermediate Microsoft Training - Word,Excel,Access
- LEXIS/NEXIS - Risk Management Solution
- Customer Service
- Multitasking
- Analytical Skills
- Interpersonal Skills
- Organizational Skills
Timeline
Motor Vehicle License Examiner
Department of Motor Vehicles
05.2024 - Current
Motor Vehicle Representative
Department Of Motor Vehicles
01.2024 - 05.2024
Motor Vehicle License Examiner
Department Of Motor Vehicles
05.2023 - 12.2023
Motor Vehicle Representative
Department Of Motor Vehicles
01.2023 - 04.2023
Motor Vehicle License Examiner
Department Of Motor Vehicles
07.2022 - 12.2022
Motor Vehicle Representative
Department Of Motor Vehicles
02.2020 - 07.2022
Regional Security Specialist
Social Security Administration, SSA
06.2007 - 07.2011
Operations Supervisor
Social Security Adminstration
05.2006 - 06.2007
Associate of Science - Business Administration
SUNY At Farmingdale
High School Diploma -
Centereach High School