Mattison Benoit
Longville,LA
Summary
Dynamic professional with a proven track record in customer service and facial treatments expertise, honed at The Ritz Academy and The Buckle. Excelled in enhancing client satisfaction through exceptional service and advanced esthetic techniques. Skilled in multitasking and adaptability, achieving significant improvements in client retention and workplace efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Esthetician
The Ritz Academy
05.2023 - 02.2024
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.
Operations Manager
The Buckle
01.2023 - 05.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales Associate
The Buckle
06.2019 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Esthetics
The Ritz Academy
Lake Charles, LA02-2024
High School Diploma -
South Beauregard High School
Longville, LA05-2019
Skills
- Waxing Services
- Customer Service
- Facial treatments expertise
- Multitasking proficiency
- Professionalism
- Workspace organization
Certification
- Brow Lamination
- Lash Perming & Tint
- Dermaplane
- Microdermabrasion
- Hydrodermabrasion
- Microcurrent & LED Light Therapy
- Oxygeneo Therapy
- Chemical Peel Exfoliation
- Procell and High Frequency
Timeline
Student Esthetician
The Ritz Academy
05.2023 - 02.2024
Operations Manager
The Buckle
01.2023 - 05.2023
Sales Associate
The Buckle
06.2019 - 01.2023
- Brow Lamination
- Lash Perming & Tint
- Dermaplane
- Microdermabrasion
- Hydrodermabrasion
- Microcurrent & LED Light Therapy
- Oxygeneo Therapy
- Chemical Peel Exfoliation
- Procell and High Frequency
Esthetics
The Ritz Academy
High School Diploma -
South Beauregard High School
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