Mattison Johnson
Sevierville,TN
Summary
Dynamic and dedicated professional with a proven track record at Heartsong Resort, excelling in housekeeping and customer service. Recognized for maintaining high cleanliness standards and fostering teamwork. Skilled in cash handling and problem-solving, consistently enhancing guest satisfaction and operational efficiency. Adaptable and committed to delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Housekeeper
Heartsong Resort
04.2025 - 06.2025
- Maintained cleanliness and organization of guest rooms and common areas.
- Assisted in laundry operations, ensuring timely processing of linens and towels.
- Utilized cleaning equipment and chemicals safely to uphold health standards.
- Adapted quickly to changing priorities during peak occupancy periods.
Cashier Team Lead
EZ Stop
06.2024 - 03.2025
- Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
- Trained new cashiers on point-of-sale systems and company policies to enhance team efficiency.
- Managed cash handling processes, ensuring accuracy in transactions and daily reconciliations.
- Assisted in inventory management by monitoring stock levels and coordinating replenishment efforts.
Cashier
Weigels
03.2024 - 05.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations to enhance shopping experience.
- Maintained clean and organized checkout area to ensure a welcoming environment for customers.
- Collaborated with team members to improve service speed and customer satisfaction during peak hours.
Cabin Cleaner
Angie’s Angels
06.2023 - 10.2023
- Performed thorough cleaning of cabin interiors, ensuring high standards of hygiene and presentation.
- Utilized industry-standard cleaning tools and chemicals to maintain safety and effectiveness in operations.
- Assisted team members with equipment setup and maintenance, promoting a collaborative work environment.
- Adapted quickly to changing schedules and operational demands, maintaining efficiency during peak periods.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
Cashier/cook
Weigels
06.2021 - 03.2023
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Handled cash and credit transactions accurately, ensuring secure payment processing.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Hancock County High School
Sneedville, TN05.2021
Skills
- Teamwork and collaboration
- Housekeeping and cleaning
- Customer service excellence
- Problem-solving
- Cash handling
- Positive attitude
- Cash register operation
Timeline
Housekeeper
Heartsong Resort
04.2025 - 06.2025
Cashier Team Lead
EZ Stop
06.2024 - 03.2025
Cashier
Weigels
03.2024 - 05.2024
Cabin Cleaner
Angie’s Angels
06.2023 - 10.2023
Cashier/cook
Weigels
06.2021 - 03.2023
High School Diploma -
Hancock County High School