Mattison Keesey
Naples
Summary
Results-driven leader with a proven track record of optimizing operations, elevating customer experiences, and building high-performing teams. Skilled in strategic planning, budget management, and policy implementation that aligns with business goals. Known for a hands-on leadership style, strong communication, and a commitment to service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
The Village Pub
Naples
12.2024 - Current
- Oversee daily front-of-house operations to ensure smooth service, staff coordination, and guest satisfaction
- Manage liquor, beer, and wine (LBW) inventory, including ordering, vendor communication, and cost control
- Conduct sales forecasting to align labor scheduling and ordering with budgetary goals
- Serve as Manager in Charge of Training, responsible for onboarding, coaching, and leadership development programs
- Oversee facility maintenance and appearance, ensuring all areas meet operational and brand standards
- Perform end-of-week financial reconciliation, including sales, labor, payroll, and cost reporting
- Lead end-of-period inventory reviews, providing data-driven feedback and insights to improve accuracy and cost efficiency
Server, Bartender, Manager, Assistant General Manager, Interim General Manager
City Works
King Of Prussia
10.2020 - 12.2024
- Advanced from Server and Bartender to Assistant General Manager at high-volume, sports-driven restaurant, securing promotions through roles including Key Hourly and Manager, driven by strong work ethic, operational excellence, and leadership in team development.
- Managed all front-of-house operations, including staff scheduling, guest experience, and day-to-day service execution
- Led training and development programs for Red Shirts and aspiring managers, focusing on hands-on coaching, leadership readiness, and succession planning
- Oversaw all beverage operations, including liquor, beer, and wine inventory, ordering, vendor management, and cost control
Server, Bartender, Key Hourly, Training Coordinator, NRO Trainer, Front Of House Coordinator Of New Store Openings
Texas Roadhouse
Downingtown
07.2016 - 09.2020
- Advanced from Server and Bartender to Key Hourly, Training Coordinator, and Front-of-House Coordinator, contributing to team development, training execution, and operational support.
- Led all new hire orientations and managed the front-of-house training program, including a structured 30-60-90 day retention plan and a mentor program to ensure trainer engagement and accountability
- Organized and facilitated quarterly trainer meetings and team-building events to promote consistency, culture, and communication
- Served as a New Store Opening Trainer, traveling to multiple locations to onboard and train large groups of front-of-house staff across various positions
Education
High School Diploma -
Coatesville Area Senior High
Coatesville, PASome College (No Degree) -
Delaware County Community College
Media, PASkills
- Daily restaurant operations oversight
- Inventory management
- Labor cost management and scheduling
- Guest conflict resolution
- Training and development metrics
- Goal setting and KPI tracking
- Problem-solving under pressure
- Sales forecasting and budget adherence
- Payroll processing
- Cost control and waste reduction
- Compliance with health and safety standards
- Training program execution
- Staff supervision and development
- Coaching and performance management
Accomplishments
- Training Coordinator of the year
Certification
- Serve Safe Certified
- Serve Safe Allergen Certified
References
References available upon request.
Timeline
Assistant General Manager
The Village Pub
12.2024 - Current
Server, Bartender, Manager, Assistant General Manager, Interim General Manager
City Works
10.2020 - 12.2024
Server, Bartender, Key Hourly, Training Coordinator, NRO Trainer, Front Of House Coordinator Of New Store Openings
Texas Roadhouse
07.2016 - 09.2020
High School Diploma -
Coatesville Area Senior High
Some College (No Degree) -
Delaware County Community College
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