Mattland Mize
Harker Heights,TX
Summary
Dynamic professional with extensive experience in training and team leadership at Buc-ee's. Proven ability to enhance customer service through effective mentoring and process improvements. Skilled in cash handling and fostering a clean, safe environment, while demonstrating patience and empathy to elevate team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Corporate Cashier Trainer
Buc-ee's
07.2020 - Current
- Trained new cashiers on customer service protocols and point-of-sale systems.
- Developed training materials to enhance staff understanding of store policies and procedures.
- Monitored cashier performance, providing constructive feedback to improve efficiency.
- Implemented best practices for cash handling and transaction accuracy among team members.
Game Master
Great Escape of Central Texas
Killeen, TX
08.2015 - 03.2020
- Facilitated immersive gameplay experiences for participants, enhancing engagement and enjoyment.
- Developed and implemented new escape room challenges to maintain participant interest and excitement.
- Trained and mentored junior game masters on operational techniques and customer interaction strategies.
- Crafted detailed narratives and themes for escape rooms, ensuring cohesion with gameplay mechanics.
Team Leader
Freddy's Frozen Custard & Steakburgers
Harker Heights, TX
11.2012 - 07.2015
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored team members on effective customer service techniques and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced service time.
- Coordinated staff schedules to optimize labor costs while maintaining adequate coverage during peak hours.
Education
No Degree - Political Science
University of North Texas
Denton, TXHigh School Diploma -
Harker Heights High School
Harker Heights, TX05.2003
Skills
- Patience and empathy
- Restocking shelves
- Workplace safety
- Cleanliness maintenance
Timeline
Corporate Cashier Trainer
Buc-ee's
07.2020 - Current
Game Master
Great Escape of Central Texas
08.2015 - 03.2020
Team Leader
Freddy's Frozen Custard & Steakburgers
11.2012 - 07.2015
No Degree - Political Science
University of North Texas
High School Diploma -
Harker Heights High School