Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Software
Interests
Timeline
Matthew Riley

Matthew Riley

Rockton,IL

Summary

Accomplished professional with proven success in online moderation and community management, ensuring safe and engaging environments. Strong communication and collaboration skills drive team success and goal achievement. Committed to delivering high-quality service and continuous professional growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender / Cook

The Cherry Bowl
Cherry Valley, IL
12.2024 - Current
  • Maintain a positive environment, encourage crew members, and ensure safe food practices.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Participate in on-site training to reduce fraud, inventory discrepancies, and accurately assess toxicity in customers.

Discord Network Moderator

12.2016 - Current
  • Monitor all voice channels and text channels regularly.
  • Enforce all server rules in both voice and text channels.
  • Handle all user reports sent via direct messages and Discord bot forms.
  • Participated in the Discord Moderator Academy before the program was discontinued.
  • Possess a deep understanding of all Discord features, programs, and functions.

Assistant Manager

Wingstop
Beloit, WI
09.2022 - 10.2024
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Crew Member

Wendy's
Roscoe, IL
09.2019 - 08.2022
  • Cleaned and maintained all areas of the restaurant to promote a clean, safe and engaging environment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Dealt with customer complaints in an appropriate and timely manner.

Full-time Moderator / Administrator

Omega Realm - Minecraft Network
08.2017 - 09.2020
  • Moderate all network outlets, including main server, minigames, forums, and Discord.
  • Maintain a professional online status while assisting players’ questions and concerns.
  • Set up server events within a team, delegate tasks for events, monitor staff, and report any concerns.
  • Completed server-specific training for all staff roles, including Moderator and Administrator.
  • Possess a deep understanding of Linux and console-related functions and capabilities.
  • Enforced server rules, guidelines, and handled both in-game and forums-specific player reports.

Education

High School Diploma -

Hononegah Community High School, Rockton
05-2021

Skills

  • Service compliance and safety
  • Order management
  • Alcohol awareness and safe serving
  • Inventory management
  • Customer service and support
  • Aloha POS proficiency
  • Cleanliness and hygiene standards
  • Memory retention skills
  • Multitasking abilities
  • Staff management and training
  • Guest needs anticipation
  • New hire onboarding
  • Content moderation expertise
  • Policy enforcement strategies
  • User support services
  • Community engagement initiatives
  • EMR/EHR systems knowledge
  • Volunteer coordination skills
  • Reliability and dependability
  • Effective communication skills
  • Group facilitation techniques

Certification

  • Illinois BASSET Certification
  • ServSafe Food Manager Certification
  • Discord Moderator Academy participant

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

Interests

Meteorology

Timeline

Bartender / Cook - The Cherry Bowl
12.2024 - Current
Assistant Manager - Wingstop
09.2022 - 10.2024
Crew Member - Wendy's
09.2019 - 08.2022
Full-time Moderator / Administrator - Omega Realm - Minecraft Network
08.2017 - 09.2020
Discord Network Moderator -
12.2016 - Current
Hononegah Community High School - High School Diploma,

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