Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Matthew Kozachenko

Citrus Heights,CA

Summary

Charismatic and dedicated hospitality professional with proven experience as a server and current valet, known for delivering exceptional guest experiences with professionalism and warmth. Skilled in high-pressure, fast-paced environments, with a strong eye for detail, impeccable presentation, and a relentless work ethic. Eager to bring energy, efficiency, and a polished service style to a refined dining setting.

Overview

6
6
years of professional experience

Work History

Valet

Thunder Valley Casino And Resort
Lincoln, CA
08.2023 - Current
  • Greeted guests upon arrival and provided exceptional customer service.
  • Followed company policies related to guest satisfaction standards and procedures.
  • Communicated regularly with management about any issue that could affect the level of service provided to customers.
  • Coordinated team of valets handling car parking needs for regular guests and special event parking.
  • Maintained cleanliness of service area by sweeping, mopping and organizing.

Barista

Starbucks
(part Time)
01.2022 - 08.2023
  • Provided exceptional service to high volume of daily customers.
  • Maintained calm demeanor during high-volume periods and special events.
  • Supported highest standards of conduct and service to support company reputation.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Greeted guests with pleasant smile and superior customer service.
  • Collected payments and provided accurate change.

Server

Olive Garden
Sacramento, CA
04.2022 - 07.2023
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.

Community Service Volunteer

Kiwanis International Inc.
08.2019 - 06.2023
  • Managed community relations by identifying and evaluating opportunities and requests for volunteer involvement.
  • Actively engaging in volunteer activities and events
  • Communicating effectively with team members, staff, and community members

Education

Bachelor of Science - Biology

California State University Sacramento
Sacramento, CA
06.2027

High School Diploma -

Mesa Verde High School
Citrus Heights, CA
06.2023

Skills

  • Fluent in English, Ukrainian and Russian
  • Communication
  • Self-Motivated
  • Team Leadership
  • Conflict mediation
  • Decision-making
  • Menu Memorization
  • Effective Customer Upselling
  • Food Running

Accomplishments

  • Class Valedictorian
  • Marathon Runner (CIM) x2
  • 3x GEL Athletic Academic Excellence Recipient
  • 85+ Community Service Volunteer Hours

Languages

Ukrainian
Native/ Bilingual
English
Native/ Bilingual
Russian
Full Professional

References

References available upon request.

Timeline

Valet

Thunder Valley Casino And Resort
08.2023 - Current

Server

Olive Garden
04.2022 - 07.2023

Barista

Starbucks
01.2022 - 08.2023

Community Service Volunteer

Kiwanis International Inc.
08.2019 - 06.2023

Bachelor of Science - Biology

California State University Sacramento

High School Diploma -

Mesa Verde High School

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