Maura Callahan

• Dispatch Leaders will be assigned to a shift as part of the daily duties. Dispatch Leaders are responsible for providing guidance and assistance to Dispatchers regarding policy, procedure, daily job tasks, training and equipment maintenance. Dispatch Leaders assist the Dispatch Manager as directed in training tasks, scheduling, and other duties related to the daily function of the dispatch center.

•Complete and maintain training/certification as a LEIN TAC. This includes ensuring monthly validations and 2nd party LEIN checks are completed. Handling the state audit as needed and acting as a contact/liaison between WBPD and MSP LEIN Field Services -2nd party checks -Monthly validations -Audit lead -Add/delete/maintain users -Teach LEIN classes to trainees, pass out updates and new information as needed to all Dispatchers.

•Act as a contact/liaison between WBPD and other township departments regarding radio, telephone, and computer communications or usage and questions as needed or directed by the Dispatch Manager and/or Administrative Lieutenant. -Report outages/problems -Clarify confusion on runs/resources/etc. -Any requests for reports/recordings or further information regarding a phone call, run or incident need to go through the Dispatch Manager and/or Administrative Lieutenant. •Ensure that the monthly proficiency training is completed by all Dispatchers.

•Maintain CAD links in CLEMIS for WBPD, WBFD, Orchard Lake, Keego Harbor and Sylvan Lake as well as maintaining common places, premise information, street aliases, and intersections.

•Maintain users/personnel and information for ECW/Texty. •Create monthly call reports on Decision Station through ECW.

•Ensure the weekly reboots of ECW and CAD happen in a timely manner.

•Ensure any software upgrades/updates prompted through CLEMIS or WBPD are completed on all work stations in a timely manner.

•Act as a primary liaison between WBPD and District/Circuit Courts regarding entry/cancellation of warrants, bond conditions, probation orders and PPO’s. •Implements/maintains office procedures within dispatch. Organizes filing systems, maintains files.

•Complete the monthly schedules for approval by the Dispatch Manager and/or Administrative Lieutenant.

•Work with the Fire Department to maintain fire maps for the PSAP

•Maintain a business listing in the PSAP of those located in West Bloomfield, Orchard Lake, Keego Harbor and Sylvan Lake with assistance of those departments and WBPD Community Relations Officer.

•Work with Dispatch Manager to create/maintain PSAP evacuation resources that may be needed in the event that the PSAP Operations needs to be moved to another facility.

•Assisting with management of the CTO Program as directed by the Dispatch Manager.

•Any other duties as directed by the Dispatch Manager, Administrative Lieutenant or Chief of Police.

• Followed established protocols for professional handling of emergency situations.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Monitored Police and Fire radios to provide assistance to responding personnel.
• Proved successful working within tight deadlines and a fast-paced environment.
• Provided on-the-job training and coaching to develop new dispatchers.
• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
• Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.

• Maintained tidy and organized store to comply with cleanliness standards.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Increased sales and customer satisfaction through personalized servicing.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.