Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Maura Judd

Maura Judd

St. Louis Park,MN

Summary

Results-driven sales and customer service specialist with a proven ability to drive results through fostering customer engagement, expertise in product knowledge, and team collaboration. Demonstrated ability to develop strong customer relationships, handle complex technical issues, and upsell wireless products and services effectively. Enhances team performance and contributes to business growth through effective leadership and open communication skills.

Overview

5
5
years of professional experience

Work History

Event Security Officer

Best Management
Minneapolis, MN
07.2025 - Current
  • Monitored crowd activity to ensure safety and compliance at events.
  • Conducted security checks in event areas to identify potential hazards.
  • Utilized hand-held wands and x-ray machinery to scan personnel and packages.
  • Welcomed guests professionally, prioritizing safety while fostering a positive atmosphere.

Assistant Studio Manager

Orange Theory Fitness
03.2025 - 06.2025
  • Provided exceptional customer service by assisting clients with inquiries, bookings, payments, and any other needs that arose.
  • Makes 50-100+ calls per day, marketing inside sales and promotions.
  • Taking guests on a tour of the studio and creating a fitness plan that is right for them.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.


Retail Sales Representative

Verizon Wireless
03.2022 - 03.2025
  • Consistently met and/or exceeded individual sales goals while contributing to overall store success.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Knowledgeable in Wireless Technology.





  • Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
  • Coordinated closely with the management team, communicating feedback from customers to improve products and services.
  • Subject Matter Expert (SME) on Wireless Internet and Small/Medium Business (SMB).
  • Assistant Manager Leadership Development Program (Jan 2023-June 2023)

Sales Manager

American Eagle Outfitters, Inc
09.2020 - 05.2022
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Encouraged cross-training for improved versatility and team collaboration.

Education

Currently Taking Courses - Business Management And Leadership

University of Phoenix
Tempe, AZ
05-2027

High School Diploma -

Benilde St. Margaret's
St. Louis Park, Minnesota
05-2020

Skills

  • Customer service
  • Communication skills
  • Team collaboration and leadership
  • Retail operations
  • Conflict resolution and de-escalation techniques
  • Cross-selling and up-selling strategies
  • Strong leadership
  • Event security

References

Ashley Herrmann; Verizon Store Manager; 507-317-6699

Myrka Zambrano; Verizon Representative/Coworker; 612-453-8392

Timeline

Event Security Officer

Best Management
07.2025 - Current

Assistant Studio Manager

Orange Theory Fitness
03.2025 - 06.2025

Retail Sales Representative

Verizon Wireless
03.2022 - 03.2025

Sales Manager

American Eagle Outfitters, Inc
09.2020 - 05.2022

Currently Taking Courses - Business Management And Leadership

University of Phoenix

High School Diploma -

Benilde St. Margaret's

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