Maura Luther
Cypress,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Pappadeaux's Seafood Kitchen
03.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing up to 35 guests, and multiple tables simultaneously without compromising service quality.
Seasonal Sales Associate
PINK / Victoria Secret
11.2022 - 02.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
Server
Amico Nave Ristorante
10.2020 - 03.2022
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Real Estate License -
Champions School of Real Estate
Spring, TX07.2023
High School Diploma -
Cy-Fair High School
Cypress, TX06.2020
Skills
- Guest Engagement
- Wine Service
- Service Prioritization
- Menu Memorization
- Suggestive Selling
- Team Collaboration
- Multitasking Abilities
- Time Management
- Effective Communication
Certification
- Food Handlers Certification
- TABC Certification
Timeline
Server
Pappadeaux's Seafood Kitchen
03.2023 - Current
Seasonal Sales Associate
PINK / Victoria Secret
11.2022 - 02.2023
Server
Amico Nave Ristorante
10.2020 - 03.2022
Real Estate License -
Champions School of Real Estate
High School Diploma -
Cy-Fair High School
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