Maura Martinez
Corona,CA
Summary
Dynamic healthcare professional with experience as a COPE Health Scholar, excelling in patient care coordination and fostering collaboration within teams. Proven ability to enhance customer satisfaction through effective communication and ethical practice. Committed to quality improvement and building strong relationships, ensuring a compassionate approach to patient and family support.
Overview
1
1
year of professional experience
1
1
Certification
Work History
COPE Health Scholar
COPE Health Scholars Program
06.2025 - Current
- Cultivated strong professional relationships with colleagues, mentors, and supervisors through effective networking and communication efforts.
- Supported healthcare team members with daily tasks, enabling them to focus on more critical aspects of patient care.
- Gained valuable insight into the workings of various hospital departments through rotational assignments within the program.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Front Desk Receptionist
HWD Fitness
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collected membership payments, processed transactions and updated relevant records.
Sales Associate
24 Hour Fitness
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
GED -
Riverside City College
Riverside, CA01-2027
Skills
- Healthcare team collaboration
- Patient care coordination
- Quality improvement
- Ethical practice
Certification
- Certified Basic Life Support (CPR and AED)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
COPE Health Scholar
COPE Health Scholars Program
06.2025 - Current
Front Desk Receptionist
HWD Fitness
01.2025 - Current
Sales Associate
24 Hour Fitness
10.2024 - Current
GED -
Riverside City College
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