Maura Ramirez
Willingboro
Summary
Dedicated and safety-focused professional with experience as a Correctional Officer, seeking to transition into Applied Behavior Analysis as a Behavioral Health Technician. Skilled in behavior monitoring, crisis de-escalation, and maintaining structured environments. Experienced in observing and documenting behavior patterns, implementing consistent protocols, and working effectively in high-pressure situations. Committed to supporting individuals with behavioral needs through evidence-based, compassionate care.
Overview
5
5
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Correctional Officer
Delaware Department of Correction
Wilmington
04.2024 - Current
- Supervised inmate activities and maintained order within the facility.
- Conducted regular security checks and inspections of inmate living areas.
- Enforced facility rules and regulations to ensure a safe environment.
- Behavior Monitoring & Documentation
Observed and recorded patterns of behavior, incidents, and environmental triggers to support reporting and intervention planning. - Crisis Prevention & De-escalation
Used verbal de-escalation strategies to manage aggressive or escalated behavior while maintaining safety. - Behavior Management
Applied structured approaches to reinforce appropriate behavior and reduce disruptive or unsafe actions. - Maintaining Safety & Supervision
Ensured a safe, structured environment through consistent supervision and adherence to protocols. - Following Behavior Plans / Protocols
Implemented facility rules and individualized management strategies with consistency and attention to detail. - Data Collection & Reporting
Documented incidents objectively and accurately to inform team decisions and maintain compliance.
Bilingual Customer Service Representative
Navient Solutions
Willingboro
01.2021 - 01.2024
- Responded to customer inquiries in English and Spanish to ensure clarity.
- Assisted customers with account issues, providing prompt solutions and support.
- Documented customer interactions accurately in the case management system.
Education
Colegio Episcopal San Esteban
Dominican Republic Skills
- Supervision
- Safety enforcement
- Crisis intervention
- Behavior documentation
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- CPR
- QRT
References
References available upon request.
Timeline
Correctional Officer
Delaware Department of Correction
04.2024 - Current
Bilingual Customer Service Representative
Navient Solutions
01.2021 - 01.2024
Colegio Episcopal San Esteban