Maura Vaglia
Plano,Texas
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Madison Reed
, Texas
06.2021 - Current
- Engage with clients to deliver a distinct and delightful client experience resulting in continued and future client engagement
- Coach and develop team members to ensure the highest level of team culture, client satisfaction and business performance while also demonstrating a positive and cooperative approach
- Generate incremental revenue for the business by building the service order through additional services
- Manage and track inventory of the business, make weekly orders to ensure the store is always stocked to meet the minimum inventory standard
- Regularly achieve and exceed daily, weekly, and monthly sales goals
Senior Stylist
Drybar
Plano, Texas
12.2018 - 06.2020
- Fast-paced, team focused environment, which focused on being the best at blowouts and customer service
- Performed services in a timely and consistent manner- making sure to provide an excellent experience for the client
- Assessed customer needs and gave advice about hair style, expectations, results, and products
- Sold products, tools, add-ons and memberships to meet sales goals
- Maintained clear communication with clients during services; front desk staff, educator, and shop management throughout shifts
- Consistently received all five stars from clients on metrics including “rate your blowout,” likeness to rebook, and friendliness
- Developed effective time management, attention to detail, communication, and organizational skills
- Assisted in the use of POS Booker to check clients in and out, both for services and purchases of product/tools
Client Relationship Manager
Duke Wealth Management
Dallas, Texas
04.2018 - 12.2018
- Assisted in managing and operating business and estate planning while serving as relationship support between the wealth advisor and clients
- Operated the CRM and ESP technology platforms such as Box, Salesforce, EZ-APP, and other newly developed technologies
- Utilized the computer, telephone, fax machine, copier and other office equipment
- Coordinated client data management, audits, underwriting, and case prep to assist the wealth advisor
Education
Bachelor of Arts - Business
The University of Texas
Skills
- Tools:
- MS Office Suite MS Outlook, Excel, Word, Power Point, MS Teams G Suite Google Workspace
- Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides Video conferencing software Zoom, Skype,
- WhatsApp, FaceTime Canva Windows iOS Paylocity Greenhouse POS systems
- Social Media Applications: LinkedIn Twitter Instagram Facebook Poshmark CRM systems Email Service
- Provider
Timeline
Assistant General Manager
Madison Reed
06.2021 - Current
Senior Stylist
Drybar
12.2018 - 06.2020
Client Relationship Manager
Duke Wealth Management
04.2018 - 12.2018
Bachelor of Arts - Business
The University of Texas
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