Devon Gehman
Pittsburgh,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
District Service Manager
Penske Truck Leasing
09.2021 - Current
- Ensures that all of the district locations are resourced properly and that they are adhering to all policies and procedures through the direct supervision of the Branch Service Managers (BSMs)
- Manages the hiring, training, and development of the organization, and provides input to the District Manager (DM) on the fleet, expenses, and improvement opportunities
- Oversees the management and administration of multiple locations across the district
- Implement and manage consistent policies and procedures and conduct Location Reviews
Branch Service Manager
Penske Truck Leasing
01.2016 - 09.2021
- Managed the shop floor and handed minor shop administrative tasks that were the result of preventative maintenance and repairs
- Evaluated the maintenance supervisor and/or technicians to assure the location aligned business objectives and customers demands
- Managed preventative maintenance scheduling, quality, and customer satisfaction
- Listened to and resolved customer complaints regarding services, products, or personnel
- Hire, train, and evaluated personnel for optimal shop performance
Maintenance Supervisor
Penske Truck Leasing
02.2014 - 01.2016
- Coordinated the scheduling and auditing of vehicle maintenance repairs to include preventative, mechanical and electrical repair to tractors, trucks and trailers
- Responsible for training, and ongoing development of vehicle maintenance technicians to ensure that our highly skilled workforce is able to meet customer expectations
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs
- Collaborated with cross-functional teams to develop budgets for maintenance projects, prioritizing tasks based on urgency and cost effectiveness
Technician
Penske Truck Leasing
06.2008 - 01.2014
- Promoted from Tech III to Tech I in 4 years
- Performed complex mechanical alignments and equipment calibration to meet quality standards
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization
Education
Diesel Mechanics Technology
Lancaster County Career And Technology Center
Willow Street, PA05.2008
Skills
- Technical Support
- Staff Training and Development
- Skilled Maintenance and Repair
- Hand Tools Expertise
- Supply Ordering
- Vehicle Maintenance
- Job Planning
Timeline
District Service Manager
Penske Truck Leasing
09.2021 - Current
Branch Service Manager
Penske Truck Leasing
01.2016 - 09.2021
Maintenance Supervisor
Penske Truck Leasing
02.2014 - 01.2016
Technician
Penske Truck Leasing
06.2008 - 01.2014
Diesel Mechanics Technology
Lancaster County Career And Technology Center