George Kiellman
Livermore,CA
Summary
District service manager with proven expertise in team leadership and communication. Skilled in optimizing service operations to enhance customer satisfaction. Focused on targeted training and performance management to foster a supportive environment for team success. Committed to equipping professionals with necessary tools and removing obstacles to achieve shared goals.
Overview
5
5
years of professional experience
Work History
District Service Manager
HP, Inc.
Livermore, California
01.2021 - Current
- Manage service operations across 7 US States and 3 Canadian Provinces.
- Manage and supervise a team of 16 service technicians and 1 Technical Lead across the district.
- Manage the P&L for a Service District responsible for bringing in $10M per year while meeting the Gross Margin target of 25% annually.
- Analyze service metrics to identify trends and implement improvements in operations.
- Monitored employee performance through key metrics analysis.
- Trained and mentored staff on best practices for technical support and customer engagement.
- Implemented training programs for new employees to improve operational effectiveness.
- Conducted performance reviews of service technicians regularly and provided guidance on improvement initiatives.
- Developed relationships with key stakeholders to align service goals with business objectives.
- Executed cost-saving measures that maintained service quality.
- Managed the resolution of escalated customer complaints promptly and professionally.
- Monitored customer feedback and satisfaction ratings, identified improvement areas, and implemented corrective actions.
- Provided technical support to customers promptly.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed the P&L for a Service District responsible for bringing in $10M per year while meeting the Gross MArgin target of 25% annually.
Education
Some College (No Degree) - Biology
Belmont Abbey College
Belmont, NCSome College (No Degree) - Business Accountancy
Tallahassee Community College
Tallahassee, FLSkills
- Service operations management
- Customer relationship management
- P&L management
- Training programs
- Technical troubleshooting
- Mechanical diagnostics
- Employee training programs
- New employee hiring
- Team leadership
- Task delegation
- Field service optimization
- Effective communication
- Service documentation
Affiliations
- Volunteer-Bikes and Brews https://lvcbf.com/livermore-bikes-and-brews/
- Leadership Team, https://siliconvalleypridealliance.com/
Timeline
District Service Manager
HP, Inc.
01.2021 - Current
Some College (No Degree) - Biology
Belmont Abbey College
Some College (No Degree) - Business Accountancy
Tallahassee Community College