Chris Brown
Alexandria,VA
Summary
Results-driven District Service Manager known for high productivity and efficient completion of tasks. Possess specialized skills in operational management, customer satisfaction enhancement, and team leadership. Excel in communication, problem-solving, and strategic planning to drive service excellence and achieve organizational goals.
Overview
10
10
years of professional experience
2008
2008
years of post-secondary education
Work History
District Service Manager
Unifirst Corporation
Manassas, Virginia
08.2020 - Current
- Oversaw service operations across multiple locations to ensure quality standards.
- Managed customer relationships to resolve issues and maintain satisfaction levels.
- Negotiated contracts with vendors to secure favorable terms for purchasing materials or services needed by the district.
- Assisted in resolving escalated customer complaints promptly and professionally.
- Motivated and supported employees to maintain low turnover.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed fleet operations to ensure timely vehicle availability and maintenance.
- Trained staff on vehicle handling procedures and safety guidelines to promote best practices.
- Conducted regular inspections of vehicles to ensure compliance with safety standards.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Conducted regular vehicle inspections to identify potential problems or issues.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Reviewed driver logs for accuracy and compliance with regulations.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Assisted customers in selecting products and provided personalized recommendations.
Route Driver
4P Foods
Warrenton, Virginia
06.2016 - 08.2020
- Delivered fresh produce and groceries to local customers efficiently.
- Managed daily route schedules to optimize delivery times.
- Communicated with customers to ensure satisfaction and address inquiries.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Collaborated with warehouse staff to verify order accuracy before delivery.
- Maintained professional appearance and attitude at all times while representing the company.
- Delivered goods to customers in a timely and accurate manner.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Unloaded and reloaded delivery items.
- Provided excellent customer service by addressing any issues or concerns promptly.
Education
Liberty High School
Bealeton, VASkills
- Service operations
- Quality assurance
- Customer relationship management
- Performance evaluation
- Team leadership
- Conflict resolution
- Training development
- Effective communication
- Problem solving
- Time management
- Employee motivation
- Strategic planning
- Operations management
- Coaching and mentoring
- Staff training and development
- Contract management
- Positive attitude
- Preventive Maintenance
Timeline
District Service Manager
Unifirst Corporation
08.2020 - Current
Route Driver
4P Foods
06.2016 - 08.2020
Liberty High School