Maureen A. Kane
Ballston Lake,NY
Summary
Nursing student with experience in education, business, and customer service. Strong communication and relationship-building skills. Demonstrated problem-solving and patient-advocacy commitment through collaboration with individuals, families, and interdisciplinary teams to support safe, patient-centered care.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Account Manager/Customer Service Representative
The Business Council of NYS Insurance Fund
Albany, NY
06.2021 - Current
- Handle all aspects of the annual renewal process for an assigned book of business for client employee benefits programs, including Medical, Dental, Vision and Pharmacy
- Performed day-to-day account management, client account maintenance, eligibility verification, compliance with state and federal laws, COBRA administration, and facilitated meetings via Zoom and Microsoft Teams
- Build trusting relationships with customer accounts through open and interactive communication both verbally and written
- Train, coach and mentor colleagues on coverage and client service issues
- Co-managed five local Chambers of the Capital Region, serving approximately 500 businesses and fostering collaboration within the community
- Reconciliation of accounts to ensure company records and carrier invoices are matched correctly
- Update COBRA payments received and document the appropriate files
- Managed daily office operations, including monitoring surveillance equipment to ensure office security and address operational needs
Account Manager/Customer Service Representative
Arthur J. Gallagher
Latham, NY
03.2023 - 08.2024
Account Manager/Customer Service Representative
OneDigital Insurance
Troy, NY
06.2021 - 03.2023
Teaching Assistant / Special Education
Shenendehowa Central School District
Clifton Park, NY
01.2012 - 01.2021
Teaching Birth to 5 years
Saint Paul's Preschool
Warrington, PA
01.2008 - 01.2011
Bodily Injury Claims Adjuster
Allstate Insurance Company
Horsham, PA
01.1997 - 01.2003
- Negotiated and settled minor to complex auto bodily injury claims.
- Investigated auto insurance claims for personal and commercial policies and effectively evaluated contract language and identified coverage issues.
- Analyzed claims through collected data to identify possible fraud while managing multiple cases.
- Monitored clients' ongoing medical treatment and other procedures.
- Developed and maintained strong business relationships, improving collaboration with internal and external customers.
- Fostered welcoming atmosphere, enhancing customer experience and satisfaction.
- Served as technical resource for less experienced adjusters, facilitating knowledge transfer and skill development.
Substitute Teaching K-5
Bensalem School District
Bensalem, PA
01.1992 - 01.1996
Education
Associate of Applied Science - Nursing
Maria College
Albany, NY12-2026
BA - Elementary Education
Holy Family University
Philadelphia, PA05-1993
Skills
- Client onboarding
- Client training
- Account retention
- Team collaboration
- Conflict resolution
- Data analysis
- Data decision making
- Account management
- Account oversight
- Relationship management and management
- Issue resolution
- Client communication
- Client relationship management
- Relationship building
- Business development
- Regulatory compliance
- Client relations
- Stakeholder engagement
Certification
- Life, Accident, & Health License; January 2022
- BLS Certified
- Pennsylvania Instructional 1
Relevant Experience
- Account Manager/Customer Service Representative
- The Business Council of NYS Insurance Fund/Arthur J. Gallagher Insurance & Company/One Digital Insurance Albany, NY June 2021-Present
- Bodily Injury Claims Adjuster
- Allstate Insurance Company Horsham, PA 1997-2003
- Teaching Experience
- Teaching Assistant / Special Education.Shenendehowa Central School District, Clifton Park, NY September 2012 - June 2021
- 2008 - 2011 Saint Paul's Preschool, Warrington, PA
- Teaching Birth to 5 years
- 1992 1996 Bensalem School District, Bensalem, PA
- Substitute Teaching K-5
- Education
- BA; Elementary Education, Holy Family University, Philadelphia, PA
- Licensing
- Life, Accident, & Health License; January 2022
Timeline
Account Manager/Customer Service Representative
Arthur J. Gallagher
03.2023 - 08.2024
Account Manager/Customer Service Representative
The Business Council of NYS Insurance Fund
06.2021 - Current
Account Manager/Customer Service Representative
OneDigital Insurance
06.2021 - 03.2023
Teaching Assistant / Special Education
Shenendehowa Central School District
01.2012 - 01.2021
Teaching Birth to 5 years
Saint Paul's Preschool
01.2008 - 01.2011
Bodily Injury Claims Adjuster
Allstate Insurance Company
01.1997 - 01.2003
Substitute Teaching K-5
Bensalem School District
01.1992 - 01.1996
Associate of Applied Science - Nursing
Maria College
BA - Elementary Education
Holy Family University