Michael Osborne
Asheville,NC
Summary
Proven Account Manager with a track record of enhancing customer satisfaction and retention at Consolidated Metco through exceptional service and relationship building. Skilled in strategic account planning and teamwork, successfully managed diverse portfolios and resolved complex issues, contributing to long-term business growth. Demonstrates strong client relations and negotiation abilities, ensuring operational excellence and cost efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Manager/Customer Service Representative
Consolidated Metco
11.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built relationships with customers and community to promote long term business growth.
Shipping Clerk/Team Leader
Consolidated Metco
02.2021 - 11.2023
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
Receiving Clerk/Team Leader
Ingles Distribution Center
08.2019 - 02.2021
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Double-checked cargo inventories and documentation for accuracy.
Daily Operations Manager
Daggerty's Inc
04.2002 - 08.2019
- Negotiated contracts with suppliers, reducing costs without compromising quality or delivery timelines.
- Implemented inventory management systems to maintain optimal stock levels and reduce waste.
- Managed team performance by setting clear objectives and providing constructive feedback.
- Improved daily operations efficiency by streamlining processes and implementing time-saving strategies.
Education
Bachelor of Science - Business Communication
Medaille College
Buffalo, NY05-2011
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Sales development
- Goals and performance
- Upselling
- Strategic account planning
Certification
- Forklift Certification
- SAP Certification
- OSHA Certified
- North Carolina Driver's License
Timeline
Account Manager/Customer Service Representative
Consolidated Metco
11.2023 - Current
Shipping Clerk/Team Leader
Consolidated Metco
02.2021 - 11.2023
Receiving Clerk/Team Leader
Ingles Distribution Center
08.2019 - 02.2021
Daily Operations Manager
Daggerty's Inc
04.2002 - 08.2019
- Forklift Certification
- SAP Certification
- OSHA Certified
- North Carolina Driver's License
Bachelor of Science - Business Communication
Medaille College
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