Maureen Alvarez Gonzalez
NEWYORK,NY
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
10
10
years of professional experience
Work History
Stocking One Team Lead
Walmart
Hamburg, New York
2020.02 - Current
- Led Walmart store associates through daily stocking, zoning, and merchandising tasks.
- Coached Walmart team members on service standards and workplace safety.
- Assigned daily floor duties based on sales priorities and coverage needs to optimize team efficiency.
- Trained Walmart associates on equipment use and task flow to enhance customer assistance.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Identified and implemented process improvements to streamline operations.
Fresh Support Manager
Walmart
Hamburg, New York
2018.07 - 2020.02
- Trained associates on Walmart fresh standards and customer service expectations.
- Monitored food safety, sanitation, and temperature controls in fresh areas.
- Supported compliance with Walmart safety, quality, and merchandising procedures.
- Reviewed inventory levels and corrected shelf conditions in fresh departments.
- Managed fresh department associates and daily support tasks at Walmart stores.
Customer Service Manager
Walmart
Hamburg, New York
2016.06 - 2018.07
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints at service desk and register lanes.
- Handled customer returns, exchanges, and payment issues using Walmart systems.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Trained associates on Walmart service standards and store policies.
- Monitored cashier performance and coached front-end team members.
- Coordinated self-checkout support and register coverage during peak hours.
- Reviewed schedules, breaks, and staffing needs for customer service areas.
- Communicated with store leadership on service concerns and operational needs.
- Led Walmart front-end associates through daily customer service operations.
Education
Frontier Central High School
Hamburg, New YorkSkills
- Inventory management
- Merchandise zoning
- Food safety compliance
- Operations management
- Process improvement
- Store systems
- Team leadership
- Employee training
- Customer service
- Workplace safety
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Communication
Timeline
Stocking One Team Lead
Walmart
2020.02 - Current
Fresh Support Manager
Walmart
2018.07 - 2020.02
Customer Service Manager
Walmart
2016.06 - 2018.07
Frontier Central High School