Maureen A. Nowell
Plainfield,Indiana
Overview
5
5
years of professional experience
Work History
Service Center Representative
Protrans Logistics
11.2024 - 02.2025
- Check drivers in and give copies of paperwork, scan paperwork in and add Load information then print a report given to warehouse to scan freight in
- Scan all POD’s brought back from drivers delivering previous days loads into system
- Research paperwork that has missing information via email and teams
- Maintain files of the past pod’s and reports
Warehouse Clerk
STG Logistics
12.2022 - 11.2024
- Track vessels coming into the ports in Seattle and Tacoma
- This was done through our CMS system and the port websites
- I was responsible to complete the data entry for containers coming in, sometimes up to 250 in a week
- I would then prepare paperwork and labels that would be printed for the warehouse teams to offload, do counts and label the freight
- I would also assist the leads on the dock with any discrepancies on the freight we expected and the freight we received
- I also assisted in the daily paperwork and process for the 53’ loaded containers to be picked up by drivers
- The completed signed paperwork was then scanned into our system at the end of each night
- I was also the backup / relief person who checks in the drivers bringing containers from the ports and those taking empty ones back
Customer Service Representative
Oak Harbor Freight Lines
06.2021 - 09.2022
- Answer multi line phone system, create freight pick ups for our customers, respond to inquiries via email for pickups, deliveries and daily tasks
- I process the nightly load sheets from the dock, email the changes or shortages from them
- I process missing images, either missing the BOL or the Delivery Receipt
- Assist co-workers with anything pending
Customer Service Representative
Dock High Logistics
08.2020 - 02.2021
- Print out the daily orders from all the clients we house and mail freight for
- Respond to emails in a timely manner
- Research any discrepancies with orders shipped
- File shipped orders alphabetically and others numerically
- Create a BOL for a shipment that will be picked up by an LTL Carrier
- Data entry for the incoming trailers full of freight
Customer Service Representative
Metropolitan Warehouse and Delivery
09.2019 - 02.2020
- Prepare the delivery teams paperwork each day
- Monitor the weather for drivers and call customers if needed
- Call customer’s with any changes to their delivery time
- Assist drivers with calling the customers prior to delivery with their ETA
- Send the completed delivery manifests to corporate daily so they may be billed
- Assist the warehouse with locating freight, processing the freight that came back due to damage
- Assist the Operations manager with driver paperwork and their payroll
- Maintain record of damaged furniture being repaired
Timeline
Service Center Representative
Protrans Logistics
11.2024 - 02.2025
Warehouse Clerk
STG Logistics
12.2022 - 11.2024
Customer Service Representative
Oak Harbor Freight Lines
06.2021 - 09.2022
Customer Service Representative
Dock High Logistics
08.2020 - 02.2021
Customer Service Representative
Metropolitan Warehouse and Delivery
09.2019 - 02.2020