Maureen Cardiff
Diamondhead,MS
Summary
Results focused Technical Trainer with over 20 years experience. Highly effective a conducting personal, group and virtual training sessions. Skillful at creating documentation and syllabi to spearhead organizational technology training. Pulls from in-depth knowledge of technology and adult learning theory to develop curriculum to meet organizational expectations for skillset development. Organized team driven approach to collaboration to craft learning initiatives meeting pre-ordained specifications. Detail-oriented and able to streamline and compile complex documentation and instruction programs.
Overview
20
20
years of professional experience
Work History
Technical Trainer
Davita
Remote
10.2012 - 03.2024
- Online and in person facilitation of proprietary software for dialysis clinics
- 50% travel
- Part of remote team which traveled for intensive workshops and OTJ coaching.
- Developed scripts for Virtual Training and web-based modules.
- Developed job aids and practice scenarios for OTJ training.
- Facilitation of weekly team calls on WebEx and Zoom, record keeping, scheduled speakers.
- Lead online courses of 30 minutes to two hours with WebEx and MS Teams NPS scores consistently 85 and above.
- LMS class creation and attendance updates
- Conducted remote technical reviews and served as resource for teammates. SATC score average 4.85.
- Boosted employee satisfaction rates through personalized coaching sessions, addressing individual challenges and concerns related to technology use.
Trainer
TEK Systems
Road Warrior
08.2011 - 09.2012
- Classroom and individual training of Defense Travel System (DTS)
- 80% Travel to Air Force bases in US.
- Interact with Financial Management professionals at bases. Tracked attendance and evaluated progress for assigned trainees.
- Troubleshooting and travel voucher review. Supported productivity increase through training and mentoring.
- Clearance: Secret
Trainer/Technical Writer III
Sierra Nevada Corporation (SNC)
Hagerstown, MD
08.2009 - 02.2011
- Write and update technical manuals and classroom materials for image intelligence systems.
- Worked primarily on DOD and Homeland Security projects.
- Duties included software and systems testing, writing and updating manuals, exercises and PowerPoint presentations used in classrooms and briefings.
- Projects including ORION, ODIN, MARRS and ARL
- Clearance: TS/SCI
Consultant
Various
Various
09.2005 - 08.2009
- Multiple Short Term and Contract Positions: Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Entegee – Pratville Al -4 months: Updated and facilitated sales and customer support training for Blue Green Resorts.
- Knowledge Management Solutions – DOD Air Force - Montgomery Al – 6 months: Coordinator, International Students Programs, Maxwell AFB. Maintained student roster and schedules. Clearance: Secret
- Ness / Deloitte – State of Alabama - Montgomery Al – 18 months: Lead Training Consultant for State Automated Child Welfare Information System (SACWIS) Trainer for State of Alabama DHR FACTS Project; Worked collaboratively with State staff to plan, implement and evaluate training. Created Instructor and User training manuals; conducted train-the-trainer sessions.
- Linbeck Construction – Houston TX -1.5 months: Management training, Manual and Classroom Presentation Development. Worked with 15 engineering subject matter experts (SME’s) to create new hire onboarding for management trainees.
- Forscom Army Command Center –Atlanta Ga – 2 months: One-on-one coaching for O-6 (Colonel) and above on Microsoft upgrades. Facilitated classroom instruction for support staff. Job aid development. Clearance: Secret
- Oreck Direct Sales Call Center – Long Beach MS -11 months: Delivered classroom training in customer service and computer systems. Wrote manuals and training aids for new products and initiatives. Key member of Disaster Recovery Planning team. Wrote communications protocol, developed and delivered disaster preparedness training.
- Forscom Army Professional Financial Analyst Assoc Atlanta GA – 2 months: Facilitator and Study Aid Development Developed highly effective set of study aids for financial management certification exams, Led study groups and tutoring. Exam pass ratio increased by 12%.
Senior Training Specialist
Cexec
Alexandria, VA
06.2004 - 08.2005
- Trainer and Manual Developer/Editor, Delivered classroom facilitation and one-on-one training of web-based tracking system for Headquarters, Department of the Army at the Pentagon
- Tested software upgrades.
- Develop and update comprehensive training manuals and user guides to support ongoing learning for staff members..
- Troubleshooting and assisting users
- Enhanced user experience by conducting Power User Meetings and providing actionable feedback to development team.
- Clearance: Secret
Education
CTT+ certification - Information Technology Training
CompTia
Downers Grove, IL 6051512.2013
Master Trainer Diploma (AS equivalent) - Train The Trainer
Langevin
Ogdensburg, NY 1366910.2010
Literature Concentration -
Western Carolina University
Cullowhee, NC01.1981
Skills
- Develops and delivers training for both software and soft skills
- More than 20 years of Training and 14 years Instructional Design experience
- Train the trainer,
- Medical software,
- Hospitality,
- Call centers,
- DOD, DOJ
- Facilitation of meetings, classroom, coaching and virtual training
- Development of manuals, job aids, virtual and online training
- Excellent communication skills Multiple teamwork awards
Timeline
Technical Trainer
Davita
10.2012 - 03.2024
Trainer
TEK Systems
08.2011 - 09.2012
Trainer/Technical Writer III
Sierra Nevada Corporation (SNC)
08.2009 - 02.2011
Consultant
Various
09.2005 - 08.2009
Senior Training Specialist
Cexec
06.2004 - 08.2005
CTT+ certification - Information Technology Training
CompTia
Master Trainer Diploma (AS equivalent) - Train The Trainer
Langevin
Literature Concentration -
Western Carolina University