Maureen Connolly
Council Bluffs
Summary
Hardworking and reliable customer service representative with strong ability in communicating. Offering excellent service, and will do everything within my power to meet the customer needs and answer any questions they may have
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Corporate Client Services Representative
First Interstate Bank
Bellevue
02.2023 - 05.2025
- Maintained a high level of professionalism when responding to client requests.
- Generated monthly sales reports outlining key performance indicators.
- Assisted clients with inquiries and resolved issues promptly.
- Handled escalated customer complaints with professionalism and care.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Provided customer service support to clients in a timely and efficient manner.
Life Insurance Telesales Representative
Physicians Mutual Insurance
Omaha
07.2020 - 06.2022
- Would assist our policyholders with their premium payments based on either monthly, quarterly, bimonthly or annual payments, answer any payment related questions policyholder will have.
- Make any changes requested on the policy such as address or phone number.
- File life insurance claims for beneficiary of the policy.
- Research information in regard to any questions the policyholder may have about their life insurance policy.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Resolved customer complaints by escalating calls to proper department.
Hotel Reservations Agent
IGT solutions
Omaha
10.2019 - 03.2020
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
- Assisted customers by responding to questions about services, amenities and local attractions.
- Applied discounts, noted special requests and updated reservations based on communications with customers.
- Generated maximum revenue using upselling and cross-selling techniques.
- Coordinated with sales team to manage group bookings.
- Answered guest questions about hotel services, policies, local entertainment and other useful topics.
Hotel Reservations Agent
Radisson Hotel Group
Omaha
05.2010 - 09.2019
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
- Assisted customers by responding to questions about services, amenities and local attractions.
- Applied discounts, noted special requests and updated reservations based on communications with customers.
- Generated maximum revenue using upselling and cross-selling techniques.
- Answered guest questions about hotel services, policies, local entertainment and other useful topics.
Corporate Travel Consultant
American Express Corporate Travel
Omaha
12.2007 - 02.2009
- Made travel reservations involving flights, hotel and rental cars.
- Delivered superior customer service to clients to foster lasting rapport and secure new assignments
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
Education
General Studies
Saint Albert High School
Council Bluffs, IA 05.1974 - 05.1978
Skills
- Communication skills
- Computer experience
- Sales experience
- Understanding customer needs
- Able to adapt to changes
- Professional demeanor
- Excellent people skills
- Client Service
- Product and Service Understanding
- Information Confidentiality
- Attention to Detail
- Reliable and Punctual
- Product Understanding
- Active Listening
Military
- Served in the Army Reserves from 09/1981 to 09/1991
- Veteran of Gulf war served from 10/1990 to 07/1991
Timeline
Corporate Client Services Representative
First Interstate Bank
02.2023 - 05.2025
Life Insurance Telesales Representative
Physicians Mutual Insurance
07.2020 - 06.2022
Hotel Reservations Agent
IGT solutions
10.2019 - 03.2020
Hotel Reservations Agent
Radisson Hotel Group
05.2010 - 09.2019
Corporate Travel Consultant
American Express Corporate Travel
12.2007 - 02.2009
General Studies
Saint Albert High School
05.1974 - 05.1978