Maureen Courtade
Covington,KY
Summary
Dynamic Office Manager with a proven track record at A Healing Touch Medical Massage, enhancing patient satisfaction through effective communication and innovative scheduling solutions. A critical thinker with strong organizational skills, I implemented a new filing system that improved document retrieval efficiency by 30%, showcasing my commitment to operational excellence.
Overview
48
48
years of professional experience
Work History
Office Manager
A Healing Touch Medical Massage
11.2022 - 11.2025
- Managed daily office operations, ensuring smooth workflow and efficient patient scheduling.
- Coordinated communication between clients and therapists, enhancing service delivery and patient satisfaction.
- Oversaw inventory management, ensuring adequate supplies for medical massage services.
- Implemented new filing system, improving document retrieval efficiency by 30%.
Epic Instructor
University of Cincinnati
03.2012 - 12.2012
- Introduce medical staff to the EMR program, Epic
- Used computers, audio-visual aids, lectures, discussions and demonstrations to teach EPIC
Registered Nurse
University of Cincinnati
06.1977 - 03.2012
- I started my nursing career as an adult med-surg nurse for 3 years.
- I worked in ICU for 5 years
- I have two years PACU experience
- After obtaining my MSN, I taught at the University of Cincinnati School of Nursing for several years
- I have one year experience working as a telephonic support and educational nurse working at Humana's Specialty Pharmacy.
Education
Master of Science - Nursing
University of Cincinnati
Cincinnati, OH12-1991
Bachelor of Science - Nursing
Northern Kentucky University
Highland Heights, Kentucky, KY05-1985
Associate of Science - Nursing
Northern Kentucky University
Highland Heights, Kentucky, KY05-1977
Skills
- Strong organizational skills
- Critical thinker
- Innovative problem solver
- Strong technical computer skills
- Collaborative team player
Timeline
Office Manager
A Healing Touch Medical Massage
11.2022 - 11.2025
Epic Instructor
University of Cincinnati
03.2012 - 12.2012
Registered Nurse
University of Cincinnati
06.1977 - 03.2012
Master of Science - Nursing
University of Cincinnati
Bachelor of Science - Nursing
Northern Kentucky University
Associate of Science - Nursing
Northern Kentucky University