Maureen Dattilio

Analyzed cases flagged for potential fraud to identify risk factors.

• Evaluated and scrutinized confidential and highly sensitive investigative material regarding various parties.
• Compiled relevant news and information for Sales Managers to assess client and related party risk.

• Resolved customer complaints by employing active listening and problem-solving skills, ensuring customer satisfaction.
• Provided timely resolutions to customer inquiries, complaints, and issues.
• Managed escalated calls involving dissatisfied customers while remaining professional at all times.
• Researched complex customer inquiries utilizing available resources.
• Trained new employees on company policies and procedures related to customer service operations.
• Answered incoming calls, delivering knowledgeable service and maintaining professionalism to enhance customer experience.