Maureen Miller
Chicago,IL
Summary
Accomplished customer success professional with a solid background in account management within the SaaS and technology sectors. Known for exceptional relationship-building skills and a steadfast commitment to delivering tangible value to clients. Skilled in efficiently managing multiple accounts and adeptly prioritizing tasks in dynamic, fast-paced environments. Possesses outstanding communication and problem-solving abilities, complemented by a genuine passion for technology and a strong desire to contribute to team growth and success. Dynamic and results-driven, with a proven track record of excelling in high-growth environments. Demonstrates a proactive approach to networking, prioritization, and goal attainment, ready to leverage enthusiasm, ambition, and a positive attitude to drive success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Customer Success Manager
WedgeHR
Chicago, Illinois
05.2024 - 02.2026
- Provided customer onboarding and training to ensure successful product adoption.
- Conducted regular check-ins to assess customer needs and address concerns.
- Educated clients on product features and best practices for usage.
- Provided guidance on how customers can maximize the value they receive from products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Sales and upgrades.
Account Manager
NOCD: Effective Online OCD Therapy
Chicago, IL
03.2021 - 08.2023
- Managed and resolved discrepancies in patients' accounts and financial records.
- Organized authorizations and renewals for Kaiser Permanente, collaborating with cross-functional teams.
- De-escalated patient concerns by providing alternative solutions and ensuring positive interactions.
Patient Care Advisor
NOCD: Effective OCD Online Therapy
Chicago, IL
10.2020 - 02.2021
- Communicated with empathy, providing excellent customer service during intake/onboarding.
- Advocated for individual patient needs, enhancing NOCD's reputation through positive customer experiences.
Account Manager | Project Manager
Stockwell - Smart Vending
Chicago, IL
05.2019 - 02.2020
- Managed 200 key customer relationships, collaborating cross-functionally to resolve issues and mitigate risks.
- Increased sales by 20% through effective relationship management.
- Collaborated with sales, operations, marketing and retail to ensure client satisfaction.
Sales Representative | Stylist
Trunk Club - Nordstrom Company
Chicago, IL
06.2015 - 08.2018
- Managed and expanded a customer base of 800 accounts through B2C transactions.
- Generated over $1M in sales, exceeding company standards for activation rates.
Showroom Account Manager | Project Manager
HOLLY HUNT Furniture
Chicago, IL
07.2013 - 04.2015
- Oversaw 250 custom product orders annually, ensuring accurate, detailed updates and exceptional customer service.
- Proactive liason between showroom sales team and workroom to achieve custom projects deadline and delivery dates.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Education
Bachelor of Arts - Communications & Public Relations
Xavier University
Skills
- Relationship Management
- Problem Solving
- Adaptability
- Excellent Communication
- Cross-functional collaboration
- Detail oriented
Timeline
Customer Success Manager
WedgeHR
05.2024 - 02.2026
Account Manager
NOCD: Effective Online OCD Therapy
03.2021 - 08.2023
Patient Care Advisor
NOCD: Effective OCD Online Therapy
10.2020 - 02.2021
Account Manager | Project Manager
Stockwell - Smart Vending
05.2019 - 02.2020
Sales Representative | Stylist
Trunk Club - Nordstrom Company
06.2015 - 08.2018
Showroom Account Manager | Project Manager
HOLLY HUNT Furniture
07.2013 - 04.2015
Bachelor of Arts - Communications & Public Relations
Xavier University