Maureen Fletcher
Texarkana
Summary
Executive Director position at TCAC focused on uniting multi-disciplinary teams and community partners to deliver hope, healing, and justice for child abuse victims and families. Committed to upholding core values of authenticity, collaboration, integrity, and compassion. I strive to gain more knowledge in leadership and community engagement to drive impactful initiatives.
Overview
10
10
years of professional experience
Work History
Director of Advocacy Services
Texarkana Children’s Advocacy Center
09.2021 - Current
- Oversees the daily operations, as well as the long-term growth and organization of the family advocate program at TCAC.
- Meets with the Executive Director to monitor team progress, provide policy updates, and best practices/research for providing advocacy services and up-to-date resources in the community.
- Assists with the recruitment, interviewing, and hiring process of new family advocates, and oversees the coordination of training and support for new family advocates.
- Attends MDT and case staffing meetings to offer updates and resources as needed.
- Keeps up to date with national and state standards for family advocacy.
- Provides guidance and input to employees regarding policies and procedures as they apply to the Advocacy Services Department.
- Ensures all family advocate staff receive the training needed upon hire and maintain the required training yearly, in accordance with state and national standards.
- Oversees handling and resolving departmental complaints and staff issues that may arise.
- Schedules, coordinates, and facilitates monthly team meetings, in-house peer review meetings.
- Ensures family advocates provide support, resources, information, and referrals to members of the multidisciplinary team, or directly to the child victim, or non-offending family members.
- Meets with other directors to ensure efficient collaboration between programs.
- Oversees the internship program for undergraduate degrees, including recruitment and onboarding efforts.
- Represents the organization on a local, state, and national level by presenting at conferences and participating in work groups to enhance the Advocacy program.
- Consultant to other CAC and MDT staff on advocacy services and related issues.
- Maintains electronic records, and submits timely and accurate statistical reports as needed.
- Completes data entry in the client database.
Forensic Interviewer
Texarkana Children’s Advocacy Center
07.2019 - Current
- Conduct interviews of alleged victims of child abuse and witnesses of violent crime from age two years through seventeen years and occasionally mentally challenged adults.
- Foster an environment that is sensitive to a child’s cognitive, emotional, and psychological development, without leading a child in questioning.
- Participate in MDT case review meetings, and coordinate with team members throughout the multidisciplinary, interagency response.
- Provide court testimony regarding cases.
- Participate in regular peer review and supervisory review sessions, in which job proficiency is assessed.
- Stay current on forensic interviewing trends and literature and pursue professional development in the field of child abuse.
- Perform other duties as assigned.
Family Advocate
Texarkana Children’s Advocacy Center
10.2017 - 05.2025
- Conducts family intakes with the non-offending caregivers to obtain pertinent information.
- Acts as an advocate for child victims and their non-offending family members by providing support and follow-up services.
- Maintains knowledge of current research on child abuse.
- Assists in identifying client needs, and provides recommendations and resources.
- Assists families with gathering information for completing Crime Victims' Compensation documents, and follows up on the completion and filing of such paperwork.
- Maintains electronic records, and submits timely and accurate statistical reports as needed.
- Completes data entry in the client database.
- Provides follow-up phone calls to families for services.
- Maintain positive, professional relationships with all multidisciplinary team members.
- Attend multidisciplinary case review meetings as scheduled.
- Accept other program duties as assigned by the Director of Advocacy Services.
Court Judicial Assistant
09.2015 - 08.2017
- Provides customer service at the counter and on the phones.
- Distributes monies owed to the court.
- Assesses and receipts funds accurately.
- Data entry, file maintenance.
- Schedules court proceedings.
- Processes cases in a timely and accurate manner.
- Review and accept electronically filed documents.
- Published notices for newspapers.
- Accepts incoming documents from other venues.
- Maintains professionalism in the workplace.
Education
B.A. - Double Major - Sociology and Criminal Justice
Regis University
Denver, CO05.2004
Skills
- Staff training
- Program evaluation
- Advocacy development
- Data management
- Community outreach
- Case management
- Conflict resolution
- Team collaboration
- Effective communication
- Public speaking
- Strategic planning
- Relationship building
- Staff supervision
- Self motivation
- Reliability
- Generate reports
Accomplishments
- Hero of Hope nominee (TX or AR) 2022, 2023, 2024, 2025
Timeline
Director of Advocacy Services
Texarkana Children’s Advocacy Center
09.2021 - Current
Forensic Interviewer
Texarkana Children’s Advocacy Center
07.2019 - Current
Family Advocate
Texarkana Children’s Advocacy Center
10.2017 - 05.2025
Court Judicial Assistant
09.2015 - 08.2017
B.A. - Double Major - Sociology and Criminal Justice
Regis University
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