Clio
Maureen Henderson
Newport News,Virginia
Work Preference
Summary
Dynamic professional with a proven track record in delivering exceptional customer service and efficiently resolving complex issues. Expertise in effective communication fosters clarity and understanding across all interactions, particularly in high-stress situations where a calm and professional demeanor leads to successful outcomes. Strong problem-solving skills enable prompt resolution of customer concerns, while exceptional organizational abilities facilitate the management of multiple tasks without sacrificing attention to detail. Recognized for adaptability and a diverse skill set, consistently contributing to team success and enhancing customer satisfaction through positive relationship-building.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Carelon Rx
11.2023 - 05.2025
- Facilitated communication between patients and healthcare providers to ensure seamless care coordination.
- Resolved patient inquiries and concerns promptly, enhancing patient satisfaction and trust.
- Educated patients on medication management and adherence, contributing to improved health outcomes.
- Collaborated with insurance companies to verify patient coverage and streamline the billing process.
- Monitored patient progress and provided updates to healthcare teams, ensuring continuity of care.
- Developed personalized care plans by assessing patient needs and preferences.
- Advocated for patient rights and needs, ensuring they received appropriate care and resources.
- Maintained accurate and confidential patient records, adhering to all regulatory requirements.
Legal Service Specialist
ABC Legal
08.2022 - 11.2023
- Led the preparation and filing of legal documents, ensuring accuracy and compliance with court requirements.
- Organized and maintained comprehensive case files, facilitating easy access and retrieval of information.
- Achieved timely delivery of legal services by coordinating with attorneys and clients effectively.
- Completed thorough research on legal precedents and case law to support ongoing cases.
- Earned recognition for exceptional client service by addressing inquiries and resolving issues promptly.
- Accomplished the drafting of legal correspondence and reports, enhancing communication within the legal team.
- Facilitated the scheduling of court appearances and meetings, optimizing the use of time and resources.
- Collaborated with cross-functional teams to streamline legal processes and improve operational efficiency.
Education
Paralegal Certification - Paralegal Studies
U.S. Career Institute
Fort Collins, Colorado01.2024
Baccalaureate - Business Administration
California State University
Fresno, California01.2010
Skills
- Effective communication across email, phone, and chat
- Proficient in conflict management
- Proficient in managing multiple tasks
- Receptiveness to feedback
- Coordinated project planning
- Strategic team guidance
- Organizational time strategies
- Attention to detail
- Proficient in customer interaction
- Eagerness for professional development
- Ability to meet deadlines
- Compassionate interaction
- Company and business model adherence
- Computer proficiency
- 40 WPM
- Exemplary verbal and written skills, fluency in English
- Data collection
Affiliations
Delta Epsilon Tau
NALA (Paralegal Association)
Certification
Paralegal Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Lexis Nexis
My Case
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Patient Care Advocate
Carelon Rx
11.2023 - 05.2025
Legal Service Specialist
ABC Legal
08.2022 - 11.2023
Baccalaureate - Business Administration
California State University
Paralegal Certification - Paralegal Studies
U.S. Career Institute
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