Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Sanders

Friendswood,TX

Summary

Customer service and patient care professional with 4+ years of experience supporting customers in fast-paced environments. Skilled in phone, chat, and email support, technical troubleshooting, and resolving account issues while maintaining high customer satisfaction. Experienced using CRM systems, documenting cases, and assisting customers with billing and technical concerns. Seeking a remote customer service or technical support role where I can provide efficient problem resolution and positive customer experiences.

Overview

5
5
years of professional experience

Work History

Patient Care Advocate

VXI Global Solutions
03.2025 - Current
  • Support patients with healthcare account questions, billing concerns, and service issues.
  • Provide assistance through phone and digital communication platforms.
  • Maintain HIPAA compliance while documenting interactions in CRM systems.
  • Resolve customer concerns efficiently while ensuring positive service experiences.

Customer Service Representative

Everise
01.2023 - 02.2025
  • Managed high-volume inbound calls assisting customers with account and service inquiries.
  • Provided troubleshooting and step-by-step guidance to resolve issues.
  • Maintained high call quality and customer satisfaction ratings.
  • Accurately documented interactions and resolutions in internal systems.

Office Assistant

ANu You Builders
06.2022 - 12.2022
  • Assisted with scheduling, documentation, and general office coordination.
  • Managed daily office operations to ensure efficient workflow and organizational effectiveness.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Technical Support Specialist

LiveOps
01.2021 - 05.2022
  • Assisted customers with troubleshooting device, software, and account issues.
  • Guided users through step-by-step solutions to resolve technical concerns.
  • Documented technical issues and resolutions in support tracking systems.

Education

High School Diploma -

Dickinson High School
Dickinson, TX
06.2015

Some College (No Degree) -

Remington College
League City, TX

Skills

  • Customer Support
  • Technical Troubleshooting
  • Phone, Chat & Email Support
  • Patient Advocacy
  • CRM Systems
  • Data Entry & Documentation
  • Microsoft Office
  • Google Workspace
  • Problem Resolution
  • Account Support
  • Time Management
  • Multitasking

Timeline

Patient Care Advocate

VXI Global Solutions
03.2025 - Current

Customer Service Representative

Everise
01.2023 - 02.2025

Office Assistant

ANu You Builders
06.2022 - 12.2022

Technical Support Specialist

LiveOps
01.2021 - 05.2022

Some College (No Degree) -

Remington College

High School Diploma -

Dickinson High School