Maureen Hlucky

• Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Over 35 years of progressive experience in retail banking.

JPMorgan Chase - Springfield, MO

Retail Consumer Specialty III 01/2017 to 2/5/2021

• Addressed customer service inquiries in a timely and accurate manner
• Deliver excellent customer service
• Effectively handle high inbound call volume in call center environment
• Maintain confidentiality of bank records and customer information
• Mobile banking resolution
• Online banking resolution
• Problem solving
• Promote company brand

Evangelical Christian Credit Union - Brea, CA
Member Services Team Leader - 06/2004 to 01/2013

• Addressed member service inquiries in a timely and accurate manner
• Built member loyalty by placing follow up calls for members who reported product issues
• Effectively handled a high volume of inbound and outbound member calls
• Entered member transaction data into the online banking software
• Established new customer accounts including checking, savings, lines of credit, and loans
• Formulated and wrote service center policies, procedures, and quality assurance measures
• Implemented operation changes to improve overall call center productivity
• Professional at conflict resolution
• Researched and resolved customer issues on personal savings, checking, and lines of credit accounts
• Trained staff on how to improve member interactions