Maureen Ibeh-Mobi
Houston,TX
Summary
Self-assured professional with the desire to be challenged on the job. Pursuing a position as an an Online Sale Chat Agent where dynamic communication skills can be utilized. Personable Customer Service Representative with marketing background and well-developed persuasion skills. Trained in sales and customer service. Known for increasing revenue through closing sales and effective communication and persuasive skills.
Overview
9
9
years of professional experience
Work History
Sales Chat Agent
Bibi Beauty And Braids
03.2020 - Current
- Communicated with customers via digital chat software demonstrating excellent written communication
- passionately sold company products and influence customer’s confidence to buy from us.
- Efficiently managed time and always put the customer experience first
- Maintained professionalism during all interactions, building trust and rapport with our customers to create a differentiated buying experience
- met or exceeded all targets for revenue, close rate, customer satisfaction
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Customer Service Representative Agent
South West Farmers Market
02.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Sales Officer
UBA Bank PLC
07.2014 - 01.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Education
High School Diploma -
Tadey International High School
Lagos Nigeria07.2004
Bachelor of Science - Business Administration
Nnamdi Azikwe University Awka
Awka Nigeria07.2010
High School Diploma -
Tadey International High School
Lagos NigeriaSkills
- Proficient English language skills and excellent written communication abilities
- Solutions-oriented skill
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Effective Customer Communication skill
Typing,reading and listening to music
I like to type,chat,reading and listening to music.
Languages
English
Professional Working
Timeline
Sales Chat Agent
Bibi Beauty And Braids
03.2020 - Current
Customer Service Representative Agent
South West Farmers Market
02.2018 - 02.2020
Sales Officer
UBA Bank PLC
07.2014 - 01.2019
High School Diploma -
Tadey International High School
Bachelor of Science - Business Administration
Nnamdi Azikwe University Awka
High School Diploma -
Tadey International High School
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