Mary Howard
Columbia,SC
Summary
Well-qualified sales agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Chat Agent
Charter Communication
05.2019 - 09.2023
- Exceeded sales targets by actively identifying potential leads and converting them into paying customers.
- Boosted customer satisfaction by effectively addressing and resolving their concerns during chat interactions.
- Enhanced brand reputation with superior customer service skills, promptly answering inquiries and providing accurate information.
- Maintained extensive product knowledge through continuous learning, enabling quick and accurate responses to customer inquiries.
- Contributed to increased revenue growth by consistently meeting or exceeding monthly sales quotas.
Captioning Assistant
CSD
08.2017 - 05.2019
- Improved captioning accuracy by thoroughly reviewing and editing transcriptions for clarity and context.
- Enhanced customer satisfaction by providing timely and accurate captions for various media platforms.
- Maintained high-quality standards by consistently meeting or exceeding established performance metrics.
Hostess
Texas Roadhouse
10.2012 - 08.2017
- Seats guests and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed.
Volunteer
Benedict College Child Development Center
08.2014 - 05.2017
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
High School Diploma -
A. C Flora High School
Columbia, SC05.2014
Skills
- Consultative Sales
- Complaint Resolution
- Call Management
- Product Knowledge
- Critical Thinking
- MS Office
- Relationship Building
- Multitasking Abilities
- Decision-Making
- Attention to Detail
- Active Listening
- Excellent Communication
Awards
- Exceeded monthly sales targets by 20%, resulting in recognition as a top-performing associate.
- Provided exceptional customer service, leading to a 95% customer satisfaction rating.
Certification
- Licensed Property Manager
Accomplishments
- Utilized outstanding writing skills to answer customer questions and help them find accurate resources.
- Consistently ranked in the top 10% of customer service reps for quality and first contact resolutions.
Timeline
Sales Chat Agent
Charter Communication
05.2019 - 09.2023
Captioning Assistant
CSD
08.2017 - 05.2019
Volunteer
Benedict College Child Development Center
08.2014 - 05.2017
Hostess
Texas Roadhouse
10.2012 - 08.2017
High School Diploma -
A. C Flora High School
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